1. Introduction to Human Relations
Dinda Rakhma Fitriani M.I.Kom

2. 1966 - Psychologist William Schutz Interpersonal Needs Theory
Why you Communicate
Psychologist William Schutz
Interpersonal Needs Theory
which asserts that our tendency to create and sustain relationships depends on how well they meet three basic needs.

3. Three basic needs
Affection : The desire to give and receive love and liking (emosi)
Inclusion : The desire to be social and to be included in groups
Control : the desire to influence the people and events in our lives.

4. Maslow’s Hierarchy of Needs
William Schutz (1966) (Interpersonal Needs Theory) Expand Schutz Idea, Abraham Maslow (1968)
Maslow’s Hierarchy of Needs

5. 4 3 5 6 2 1 7 abilities Maslow’s Hierarchy of Needs
different ethnicities
different genders
different social classes
different sexual orientations
different ages
different spiritual commitments
abilities 4 3 5 6 2 1 7

6. Model Of Interpersonal Communication
Linear Models
Laswell (1948)
Claude Shannon Warren Weaver (1949)
Noise 8?

7. Model Of Interpersonal Communication
Interactive Models
Schramm (1955)
Feedback
9 ?
The more communicators’ fields of experience overlap, the better they can under- stand each other. When fields of experience don’t overlap enough, misunderstandings may occur

8. Model Of Interpersonal Communication
Transactional Models
Barnlund (1970)
Sistem Sosial
Sistem-sistem , atau konteks , termasuk sistem bersama kedua komunikator (kampus, kota, tempat kerja, agama, kelompok sosial, atau budaya) dan sistem pribadi masing-masing orang (keluarga , asosiasi keagamaan , teman-teman) .

9. “People don’t care how much you know until they know how much you care ”
_Zig Ziglar_
(author, motivational speaker)

10. Definition Berlaku untuk konteks komunikasi apa saja?
Human Relations : “The study of relationship among people, will help you interact effectively with others, can be used to improve personal, career effectiveness”
Berlaku untuk konteks komunikasi apa saja?

11. Studying human relations will help you understand why beliefs, attitudes, and behaviors can create good and condusive relationship People with strong human relations skills are better able to work with others and are more likely to succeed in their careers and in life Strengthening your human relations skills involves an understanding of your own psychology and others.

12. Ability is what you are capable of doing
Ability is what you are capable of doing. Motivation determines what you do. Attitude determines how well you do it. _Lou Holtz_

13. parents siblings Scope of Human Relations friends children spouse
Relationship

14. Scope of Human Relations
clients
superiors
coworkers
subordinate
Job

15. Human relations and organizational productivity.
External factor
Factors in the Organization
Factors in the Job
Manager
Group
Individual
Human relations and organizational productivity.

16. Factors in the organization—such as leadership, power, diversity, goals, structure, and culture
Factors in the job—such as adoption of new technology
Manager—such as this person’s managerial style
Group—such as how the group approaches decision making, teamwork, or conflict management

17. Individual—such as this person’s learning and management of his or her feelings and those of others (emotional intelligence). His or her attitudes, perception, motivation, and communication ability/style. Ethics, eti- quette, career advancement strategies, and goal setting. Openness to change, respect for employee rights, and work/life balance

18. Human Relations Factor
Cognitive skills
Ex : decision making, problem solving, critical thinking, creativity, innovation
Relationship skills
Ex : influence & negotiation, communication, listening, and trust building
Personal capabilities
Ex : adaptibility, flexibility, resilience, your degree of integrity and honesty, your approach to self development

19. Human relation is “Helpful and interesting because it is about you and your interactions with others”

20. 11?
Give examples from your own experiences, movies, or TV shows of successful and unsuccessful human relations. What lessons can you learn from these?

21. Tantangan utama dalam human relation
Self
All work is done through relationship
One to one
Group member

22. The 1st relationship is the one with ourselves.
“people who have negative feelings about their abilities and who engage in constant self criticism must struggle to maintain a good relationship with themselves”

23. The 2nd type of relationship we must learn to manage is the one to one relationships we face in our personal and work lives
Public service
Service field
People in public service, service field and a host of other occupations, face this challenge many times each day

24. The 3rd challenge we face is the management of relationship with members of a group
“as already noted, many workers are assigned to a team on either a full time or a part time basis. lack of cooperation among team member can result in quality problems and production”