1. The NHSI Culture change programme – developing cultures of compassion
Dr Katy Steward, March 2019

2. A national programme which focuses on culture and collective leadership

3. Behaviours are key
A small number of big behaviours make the difference to how people feel about coming to work:
Am I supported by my leader to be able to do the job I want to be do?
Am I listened to?
Do I feel appreciated and recognised in my team, by my leaders and by other teams?
Do I see people behaving positively and with a
sense of cautious optimism?
Culture is all about behaviour: the way we do things around here
We know this from the rigs
Chief executive who saw a blanket taken off – this is not the kind of culture we want
How leaders behave is a big determinant of culture.

4. What’s been achieved .. And still to come
Learning about your leadership – to be kinder
There is clear and positive progress in the culture
Socialising the behaviours - leadership development, this conference
Board sign-off & support for the leadership approach
A refreshed vision and values
Teamwork
Appraisals
Keep going! KS

5. Contact details Katy Steward katysteward@stewardod.co.uk,
Tel:
Byron 4.00 – 4.45