1. ESS.VIP.SERV Shared Services
TF Meeting April 2016
Agenda item F1 Main Conclusions
Eurostat

2. Main conclusions G) L) P) Gergely France Germany United Kingdom Luca
Slovenia
Finland
Sweden
Montenegro
Pierre
Austria
Serbia
UNECE
Estonia

3. Main conclusions on topic C3
General
M/S/L only provided to ESS Shared Services
ESTAT should take the lead in the governance of M/S/L
Usage – out-of-the-box / adapt
Funding
Even – out
Open source
EU Funded (implementation)
Sharing costs according to usage

4. Main conclusions on topic C3
Maintenance
Levels to be established:
Bugfixing
Technical maintenance (new versions of underling software)
New versions / Evolutionary maintenance – response to requirements
Contracts binding provider user
Support
Documentation – being shared, must be detailed
Best effort
Training
Licensing
Hosting model
Commercial vs. open source
Dependencies

5. Main conclusions on topic C4
Business domain needs in selecting process.

6. Main conclusions on topic C5
Certification
Single entry point of certification
Different levels - criteria to separate them
Requirements to describe requirements for certification
Catalogue
Aim for a single catalogue
Governance
Separate service governance from catalogue / certification
Use ITIL/ALM as a reference framework

7. Main conclusions on topic D1
Service candidates for phase 3

8. Main conclusions on topic E1
Communication actions