1. Coping with Organizational Life: Emotions and Stress
Chapter 5

2. Learning Objectives Distinguish between emotions and moods.
Describe how emotions and mood influence behavior in organizations.
Describe ways that people manage their emotions in organizations.

3. Learning Objectives
Identify the major causes and consequences of stress.
Describe the adverse effects of organizational stress.
Identify various ways of reducing stress in the workplace.

4. Emotions Have An Object Spread is Contagious Universal Expression
Culturally-Based Display Rules

5. Emotion Sources Self-Conscious Emotions Social Emotions
Shame • Embarrassment
Guilt • Pride
Social Emotions
Pity • Envy
Jealousy • Scorn

6. Moods
Definition
States
Traits

7. Happier People  Success
Job Performance
Better Jobs
Perform Jobs More Successfully
Less Likely to Resign
Income

8. Happier Workers  More Successful
Distraction
Memory
Decision Quality
Evaluation
Cooperation

9. Managing Emotions in Organizations
Job Satisfaction
Emotional Dissonance
Emotional Labor
Anger Management
Organizational Compassion

10. Occupational Demands Making Decisions
Performing Boring, Repetitive Tasks
Repeatedly Exchanging Information with Others
Working in Unpleasant Physical Conditions
Performing Unstructured vs. Structured Tasks

11. Work vs. Nonwork Conflict
Role
Conflict
Role Juggling
Role Ambiguity
Sexual Harassment
Information
Overload
Underload
Information Anxiety
Responsibility for Others

12. Stress’ Negative Effects

13. Stress’ Negative Effects
Task Performance
Desk Rage
Health
Metabolic Syndrome

14. Stress’ Health-related Effects

15. Organizations Manage Stress
Employee Assistance Program
Stress Management Programs
Wellness Programs
Presentism

16. Managing Stress Manage Time Wisely Seek Social Support
Eat Healthier Diet
Be Physically Fit
Relax and Meditate
Get a Good Night’s Sleep
Avoid Inappropriate Self-Talk
Take a Time-Out