1. Improving Public Services through Collaboration in Education
#Collaborate2020
#OPS2020 #ITCarlow

2. RECOGNISING LIFE EXPERIENCE IN LEARNING

3. VHI – Our Story Ireland’s Number 1 Health Insurer 60 + Years
Employ over 1,300 people
Learning & Development

4. Learning & Development Mission Statement
Our Mission is to support the business by developing organisational capability that ensures the organisation’s operational and strategic objectives are realised
We partner with each business unit to analyse skill gaps / training needs and to identify and implement appropriate people development solutions
We continuously strive to enhance individual learning and development capability so that we may continue to provide best practice and fit for purpose development programmes

5. Why we engage in Training
To focus on employee and customer outcomes and develop career frameworks
To develop a high performance workforce that meets / exceeds organisational goals
We believe that learning and development is a continuous process, within which our employees develop skills and competencies which enable them to respond adequately to a challenging and changing work environment
This process also reinforces our cultural values and encourages employees to have a genuine pride in the quality of their work
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6. Why we engage in Training
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7. Investment in human capital Competitive Advantage
Talent Management
Strategic approach
Investment in human capital
Competitive Advantage
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building a high performance workplace
encouraging a learning organisation

8. “Foster a culture that empowers our people”
“The beautiful thing about learning is nobody can take it away from you.” – B.B King
Learning Organisation
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Engage & Enable Our Employees
Attract & Develop
Our Talent
CULTURE
Superior
Performance Management
Build a Talent Pipeline
“Foster a culture that empowers our people”

9. Better Customer Outcomes Fastest Growing Cxi Brand Grow our people
Impact of training on VHI
Customer Driven
Empowerment
Innovation
Better Customer Outcomes
Fastest Growing Cxi Brand
Grow our people
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10. Working with IT Carlow
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11. Response from dialogue with IT Carlow
Working with many organisations/corporations similar to VHI
Standard or bespoke offering
Flexible delivery:
Delivered on Campus or on Site
Block delivery/ day/ evening/ weekends
Recognised formal qualification linked to organisational requirements
Example WBL element
Recognition of prior learning
Response from dialogue with IT Carlow
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12. Response from dialogue with IT Carlow
Deliver educational programmes at 4 different levels from new entrants to senior management
Educational programmes to match the development needs of the organisation
Programme for career development
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13. Response from dialogue with IT Carlow
Level 6 Certificate in Professional Sales Development
Level 7 Diploma in Supervisory Management
VHI Target- employees seeking/ identified as suitable for supervisory/ team leader roles:
Programme develops personal effectiveness, leadership skills & effective decision making
Level 8 Higher Diploma in Professional Development
Level 9 MBA
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14. Mapping the journey of an Advisor
6week Professional Sales Advisor Programme
Between
3 Months
Refresher Day Programme
6 Months
Awarded a Certificate in Professional Sales Advice
QQI Level 6 Award from IT Carlow
CIP- Journey
Insurance Exams
Mapping the journey of an Advisor
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15. Collaboration with IT Carlow: Accredited Training Programme -
PSAP
Certificate in Professional Sales Advice
QQI – Level 6 Institute of Technology Carlow Award
Awarded upon completion of the Professional Sales Advisor Programme and successful completion of six months’ probationary period
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16. Importance of accreditation for VHI
Advertise Accreditation on job description. LinkedIn and Social Media
Employer of Choice in South East Region
Proves Vhi places strong emphasis on continuous professional development
Increased staff morale
Supports Staff Attrition
Importance of accreditation for VHI
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17. What the accreditation means to the employees
The professional certificate in sales advice means a lot to me as I feel it is a great recognition for the hard work and training that we completed. The training and relevant exams were tough but the certificate is a great reward and it makes me very proud of myself and my team mates. It is also a fantastic achievement for the company to have a training programme recognised by an institute of technology and will be great to have on our cv’s for potential job opportunities within the company in the future
What the accreditation means to the employees
This certificate for me means that you’re never too old to learn new skills and achieve new accomplishments in life and in your career
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The Certificate is a fantastic reward for the weeks training coming into the company – gives great motivation as you get in the door as it is something recognised outside of work.
Receiving the certificate means a lot to me as it is a great reward for the hard work and extensive training we received but also the hard work we do each and every day. I also think it is fantastic to have on our résumé going forward and would hopefully stand with us for progression within the company
This certificate makes me proud of everything I have achieved so far in my career with Vhi”

18. Ongoing Learning and Development of an Advisor
PSAP – Collaboration with IT Carlow - QQI Level 6 Certificate in Professional Sales Advice
In house lecture series and Training for CIP – Insurance exams
Collaboration with IT Carlow Levels 7, 8 and 9 major awards
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19. Questions
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20. Dr Lucy Fallon Byrne, Programme Director Reform Office Department of Public Expenditure and Reform
#Collaborate2020
#OPS2020 #ITCarlow