1. The Relationship Between Conflict and Organizational Effectiveness
FIGURE 14-2
The Relationship Between Conflict and Organizational Effectiveness
Level of conflict A
Low
High
Organizational effectiveness 4

2. Organizational Theory
Pondy’s Model of Conflict
Stage 1: Latent conflict—no outright conflict
exists, but there is a potential for conflict
because of several factors.
According to Pondy, all conflict arises because
differentiation leads to the establishment
of subunits that have different goals and
perceptions. 5

3. Organizational Theory
Pondy’s Model of Conflict
Stage 1: Latent conflict—sources of conflict:
Interdependence
Differences in goals and priorities
Bureaucratic factors
Incompatible performance criteria
Competition for resources 6

4. Sources of Organizational Power
FIGURE 14-4
Sources of Organizational Power
Authority
Control over
resources
Centrality
Unobtrusive
power
uncertainty
information
Nonsubstitutability
Functional or
Divisional
Power 16

5. Organizational Theory
The Costs and Benefits of Organizational Politics
To manage organizational politics and gain its benefits, an organization must establish a balance of power in which alternative views and solutions can be offered and considered by all parties and dissenting views can be heard 6