1. Chapters 9
Speaking skills

2. First Impressions Do first impressions matter?
When you first meet someone…what do you notice first?
What do you notice second?

3. Studies Show First Impression
Are based on…
Appearance
55%
Voice
Words 7%
38%

4. First Impressions
You have 7-10 seconds to make a first good impression!
People are less likely to listen to you if their visual impression of you is poor.
To make a first good impression:
good posture
clean
well put together
dress appropriately

5. Speech Qualities
Use standard English for academic, business, and public speaking.
Moderate volume, pitch, and rate are appropriate for standard English.

6. What do you want to convey to your listener?
What is your purpose for speaking?
What do you want to convey to your listener?

7. What you want to communicate is
Intelligence and Competence

8. Qualities of speech Pitch – high or monotone Volume – loud or soft
Speed – fast or slow
Tone – feelings (anger, sad, happy)
Enunciation : speak clearly
“didja” ”talkin”
Pronunciation- say the words correctly
“Febyuary” “February” ”Libary” “Library”
Grammar & vocabulary
What can you do to improve your grammar/Vocabulary?

9. Effective Conversations
Know what you want to say. Direct the conversation where you want it to go.
Know what you don’t want to say. Speak with tact and discretion.
Establish a positive atmosphere. Encourage open and honest communication with an environment that puts people at ease.

10. Effective Conversations
Use body language. Add to your verbal message with smiles, eye contact, gestures.
Listen. Good speakers listen as well as talk. Only by listening will you get feedback.
Let others talk. Monopolizing the conversation kills good communication.
Mirror the speech of others. Matching others’ speaking styles to put them at ease.

11. Cell Phone Etiquette
NEVER take a call when you are in a business meeting or in a class.
If an emergency – excuse yourself
NEVER use a cell phone when in a library, museums, theaters, waiting rooms
Excuse yourself to the outside
Don’t set your ringer too loud!

12. Be prepared Be assertive Be courteous
Speaking to groups
Be prepared
Be assertive
Be courteous
Be prepared – Have an agenda ready to dicuss the important detail.
Agenda’s help everyone be on the “same page” – also allows you to find out before the meeting start what subjects will be covered.
Be assertive – you need a balance between being heard and yeilding the floor to someone else.
Be Courteous – respect the rights of others – listen carefully to others

13. Speaking Informally to Groups
Class, club meeting, committee…
What should you do?
Be prepared! Have an agenda
You must know something about the topic under discussion.
Be assertive!
Speak up and contribute to the group (but do not monopolize the discussion).
Be courteous!
Acknowledge others’ right to their opinion, even if you disagree with them.

14. Speaking to Groups Making a presentation: Prepare your presentation.
Know what you want to communicate, and how.
Think about the audience and setting.
Outline your message.
Prepare supporting materials.
Rehearse. Rehearse. Rehearse
Relate to your audience. Make your presentation meaningful to them.
Be yourself. Let them see the real you.

15. In class activity 5 points
Find a partner
Take out your textbook and go to page 213
Answer all questions from the “Your Turn 9-3” section on a separate sheet of paper.
Don’t forget to put your names on your paper.
Class discussion
Turn in your paper at the end of class.