1. Ready, Set, Goal! The Key to Practice Success
Liane Laughlin and John Reischl March 21, 2019

2. Veterinarians are at the heart of all we do
Veterinarians are at the heart of all we do. We are here for you and because of you. Covetrus is a new global company created by the merger of Henry Schein Animal Health and Vets First Choice. For years, both organizations have been your independent partners … now we are together as Covetrus.
Who is Covetrus?
We are a group of passionate people bringing together products, services, and technology into a single platform. We enable our customers, veterinary professionals, to connect to the solutions and insights they need to work best.
This presentation is brought to you by the Software Services team, or formerly known as Henry Schein Veterinary Solutions.

3. Who is Covetrus Software Solutions?
PiMS Solutions 7 7
Sites
Team members
~400
Practices
~20K
Clients
150M
Patient Records
~450M

4. The key to practice success4

5. 80% of small business owners don’t keep track of their business goals.
Source: INC

6. What should your goals achieve?
Keep pets healthy
Keep clients happy
Ensure harmony and efficiency among staff
Grow Revenue

7. Goal Differentiation Long Term Short Term
A timeline of 3-5 years, these should articulate your company’s mission, and reflect the reason you were founded
Short Term
The timeline can vary but goals always should follow the S.M.A.R.T. criteria
Source: INC

8. SMART Criteria Specific Measurable Action-oriented Realistic
•    Specific. In order to work, objectives need to be concrete (not as abstract as your long-term aims) and highly detailed.  •    Measurable. Put a figure or value, such as a dollar amount or percentage, to the objective. •    Action-oriented. Lay out which actions need to be taken by which people, and when.  •    Realistic. Make goals challenging, but consider your resources so that you can actually achieve them reasonably. •    Time specific. Set a deadline to keep things on track. 
Time specific
Source: INC

9. Short term goals and long term goals should connect at every step
One of the most important items here is that your short term goals should be helping you to achieve your long term goals. These should be connected. A M S
Source: INC

10. What are we going to talk about today?
Growing revenue
Boosting profits
Increasing efficiency
Improving customer service
Advancing patient care
Elevating employee satisfaction

11. Growing Revenue Recapture missed charges
Promote the benefit of bi-annual exams
Offer senior pet laboratory screenings
Increase treatment acceptance
Remind clients about medication refills
Talking points – When we think of growing practice revenue, we think of prices. However, increasing your prices is not the only avenue your practice needs to take here. There are several options, outside of increasing prices, that your practice can utilize to grow revenue.

12. Boosting Profits Implement security levels
Create an employee commission schedule
Revisit your inventory codes
Review your products and services – it is about more than pricing!
Review your products and services – it is about more than pricing!

13. Increasing Efficiency
Efficient scheduling
Integrated labs
Product attachments
Canned estimates
Medical record templates & linked charges

14. Improving Customer Service
Support appointment scheduling online
Offer alternative methods of communication, like or text
Decrease “sticker shock” by providing estimates
Provide wellness plans

15. Advancing Patient Care
Electronic medical records
Medical records forms & templates
Integrated labs
Integrated DICOM (x-ray)
Images
Graph weight history
Customized take-home instructions
Diagnosis codes

16. Elevating Employee Satisfaction
Request input from staff
Provide appropriate tools and training
Share financial goals and milestones
Ask for feedback
Celebrate wins and talk about losses

17. Increasing efficiency
Wrap Up
Growing revenue
Boosting profits
Increasing efficiency
Improving customer
service
Advancing
patient care
Elevating employee
satisfaction

18. Training Online or in-person training available for your practice team
Gain more efficiencies from your software
Learn from the experts
You don’t have to accomplish these goals on your own—or take on your practice management software on your own. We’re here to help. At Covetrus, we have a Training Team dedicate solely to help your veterinary team better understand how to utilize your software and a broader team dedicate to ensuring you’re utilizing everything Covetrus has available to your practice—including those items already included with your packages. Again, we are here to help.

19. Questions?

20. Thank you.