1. DEALING WITH PROBLEMS AND CONFLICTS
CHAPTER 7
DEALING WITH PROBLEMS AND CONFLICTS

2. Potential Conflict Generators
Tension between groups
Increased workload
Multiple role demands
Threats to professional identity and territory

3. Potential Conflict Generators
Threats to safety and security
Scarce resources
Cultural differences
Invasion of personal space

4. Resolving Problems and Conflicts
Win, lose, or draw?
Problem resolution

5. Problem Resolution Identify the problem or issue
Generate possible solutions
Evaluate suggested solutions

6. Problem Resolution Chose the best solution
Implement the solution chosen
Is the problem resolved?
If yes, end process; if not, repeat

7. Negotiating Manage emotions Set ground rules Clarify the problem
Begin the opening move
Continue the negotiations
Agree on a resolution

8. Collective Bargaining
Economic issues
Management issues
Practice issues

9. Negotiating an Agreement Informally
Scope the situation
Set the stage
Conduct the negotiation
Agree on a resolution

10. Conclusion Conflict is inevitable within large groups
Is not necessarily a negative experience
Growth may emerge from positive conflict management