1. Dealer meeting - after sales
POLZELA - SLOVENIJA
2018

2. BRP - SKI&SEA - AFTER SALES
- Checking crate / pictures / open crate / pictures / checking unit / pictures / CASE if any damage
- Unit preparation -> use PDI -> BOSSWEB knowledge center
- Made work order / made check list / check serial number on BOSSWEB
- If UNIT have CAMPAIGN - mandatory repair
NEW UNIT PREPARATION
- Made BUDS configuration / save BUDS file
- Check UNIT - final inspection
- Place UNIT on correct / good location for customer
- Prepare all document for customer (invoice / check list / service book / instruction manual / tools)
- Makes some picture a happy customer
- Check all information on work order / check list / check again serial number on BOSSWEB
UNIT REGISTRATION
- Made UNIT registration with ALL customer INFO on SDWA - no later than 5 days - mandatory

3. BRP - SKI&SEA - AFTER SALES
- NEW look of knowledge center -> easy to search -> more information
- NEW SKI&SEA B2B service site -> SDWA -> more information -> different look -> more option
- NEW SKI&SEA B2B service site -> SDWA -> SERVICE BOOK (needed customer information)
NEW PROGRAM 2018
- NEW SKI&SEA B2B service site -> SDWA -> CASE (coming soon * APRIL 2018)
- NEW SKI&SEA B2B service site -> SDWA -> CHASSIS SEARCH
- NEW diagnostic hardware -> MPI 3 -> mandatory for ALL service dealer
- MORE on line training -> mandatory for ALL service dealer

4. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - VIN SERIAL NUMBER

5. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - VIN SERIAL NUMBER + CAMPAIGN

6. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - VIN SERIAL NUMBER + CAMPAIGN

7. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - VIN SERIAL NUMBER

8. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - DOCUMENTS & ARTICLES

9. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - DIAGNOSTIC - BUDS 2

10. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - DIAGNOSTIC - BUDS 1
- USE only lasted version of BUDS for correct UNIT

11. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - DIAGNOSTIC - BUDS - MPI
- NO more access code if you don´t have MPI3
- ALL offical BRP service must have MPI3

12. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - DOCUMENTS & ARTICLES - HELP DOCUMENTS

13. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - DOCUMENTS & ARTICLES - HELP DOCUMENTS

14. BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - TRAINING - BRPTI
** BEST BRPTI DEALER - top 10 **
1st - Ivan Otolić 02 CRO OTONAUTIKA
02 - Mijo Litrić 02 CRO LITRIĆ
03 - Davide Ernestini 01 SLO H2O CENTER - 640
04 - Mladen Vujević 03 BIH VUJEVIĆ COMPANY - 549
05 - Dario Kostelac 02 CRO SKI&SEA ZG - 329
06 - Sanja Matutinovic 02 CRO UNIMAR - 187
07 - Alenka Rožič 01 SLO H2O CENTER - 113
08 - Đani Miloslavić 02 CRO AUTOCENTAR BETA - 82
09 - Aco Tomič 02 CRO JOHNSON SERVIS - 72
10 - Gregory Punch 02 CRO MORSKI SCOOTER - 57

15. 1st - Ivan Otolić - OTONAUTIKA - 1549
BRP - SKI&SEA - BOSSWEB - KNOWLEDGE CENTER - TRAINING - BRPTI
** CERTIFIKAT for BEST BRPTI DEALER 2017 **
1st - Ivan Otolić - OTONAUTIKA
20% extra bonus for warranty work - for 1 year
2nd - Mijo Litrić - LITRIĆ
10% extra bonus for warranty work - for 1 year
3rd - Davide Ernestini - H2O CENTER - 640
5% extra bonus for warranty work - for 1 year

16. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) LOG IN
- Internet address -> sdwa.ski-sea.com
- Use CHROME
- PASSWORD can change only ADMIN on SKI&SEA

17. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) SDWA

18. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) SDWA

19. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) SDWA

20. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) SDWA

21. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) MAIN SITE

22. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) UNIT REGISTRATION

23. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) UNIT REGISTRATION

24. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) UNIT CLAIM

25. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) UNIT CLAIM

26. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) SERVICE BOOK

27. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) SERVICE BOOK

28. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) CHASSIS SEARCH

29. BRP - SKI&SEA - SDWA (ski&sea / dealer / web / access) CHASSIS SEARCH

30. BRP - SKI&SEA - QUESTION / HELP / REQUEST / OBLIGATIONS
- Please use all SKI&SEA / BRP tool for normal operation
- When you have problem -> please check first BOSSWEB (knowledge center / forum) -> SHOP manual
- If you still have problem -> send with all information ->
* VIN NUMBER
* KM / HOURS
* BUDS FILE
* DATE
* PICTURES
* P/N for REPAIR
* GOOD DESCRIPTION
- For all problem, what for now you sending -> we will create CASE on SDWA -> for better look / understanding / searching
- For better communication between official BRP service dealer we will create CASE on SDWA (april 2018)
- Use latest and correct HW & SW for UNIT diagnostic
- On CLAIM please add very good pictures size 1024x768
- DEALER CONTROL -> DEBIT NOTE
* ALL DEALER WHO NOT MADE UNIT REGISTRATION ON SDWA IN 5 DAYS AFTER UNIT DELIVERED
* ALL DEALER WHO NOT CHECKING UNIT VIN NUMBER AT PDI & BEFORE DELIVERED TO FINAL CUSTOMER
* ALL DEALER WHO NOT MADE WARRANTY BULLETIN AT PDI OR ON ANY MAINTENANCE SERVICE / WARRANTY REPAIR
- SAVE all warranty replaced parts -> 6 month
- Payable WEB access for all dealer (BOSSWEB & SDWA)
* 20€ / month -> one invoice for 1 year (JANUARY)
- DEALER who not PAY access for SDWA in 30 days after INVOICE it will automatically close access to SDWA

31. BRP - SKI&SEA - SDWA (CASE - comming soon - APRIL 2018)

32. BRP - SKI&SEA - SDWA (CASE - comming soon - APRIL 2018)

33. BRP - SKI&SEA - WHAT YOU MADE WRONG
- Low description for how happen problem and mechanic explanation (what see mechanic) for warranty claim
- Missing good pictures with explanation on warranty claim
- Missing BUDS file on warranty claim (serial number / driving km / fault / regular service)
- Not correct P/N on warranty CLAIM for TROUBLE PARTS or REPAIR PARTS or NOT buying this parts at SKI&SEA
- No enough CASE for strange or repetitive problem with normal / good explanation / BUDS file / pictures
- Late UNIT registration - you have max 5 day for add UNIT REGISTRATION on SDWA
- Add UNIT registration on SDWA after 5 day -> DEBIT NOTE 100€ per UNIT
- Call or send for CREDIT NOE -> CREDIT NOTE you can find on WARRANTY CLAIM if is CLAIM ACCEPTED
- Some dealer not have enough MANDATORY TOOLS for UNIT which you service
- Use more BOSSWEB -> KNOWLEDGE CENTER -> DOCUMENTS & ARTICLES -> a lot of information
- MADE more TEST on BRPTI -> ALL must be CLOSE ->
- Dealer who not finish all TEST -> close access for BOSSWEB
- Better business relationships with customers who come to you for service
- There is no need to give SKI&SEA phone or that the customer solves problem, which you can not solve on your own
- Some CLAIM which you adding to SDWA are too old -> repair date vs when create claim (max time is 20 day after repair)
- See REPAIR DATE and CREATED DATE on UNIT CLAIMS (created date was created when you change and save status to PENDING)
- COMMENT ?

34. LITRIĆ d.o.o. Mijo Litrić BEST AFTERSALES BRP SERVICE for 2017
BRP - SKI&SEA - WHAT SKI&SEA MADE FOR YOU - TECHNICAL TRAINING
- TECHNICAL TRAINING ON ROTAX (APRIL 2018) more information in the invitation ( )
- TECHNICAL TRAINING FOR -> SEA-DOO -> ATV -> SSV -> SPYDER -> (option EVINRUDE)
- Must attend 1 MECHANIC (mandatory) + 1 TECHNICIAN (not mandatory) from each authorized BRP service (max 2 person)
- APRIL / MAY EVINRUDE G2 INSTALATION on NEW boat (2 day training)
- Support from LITRIĆ + AUTOCENTAR BETA + SKI&SEA
- On the same time we go thru SW -> DIAGNOSTIC -> SETUP -> WIRE CONNECTION -> DISPLAY -> REMOTE CONTROL
- Send MAIL to all dealer who want this training -> > KEY WORD -> TECHNICAL TRAINING EVINRUDE G2
- Dealer who will not attend the training will not have anymore support for the installation of the new G2 engines
- COMMENT ?
- AND at THE END … -> -> ->
BEST AFTERSALES BRP SERVICE for 2017
LITRIĆ d.o.o. Mijo Litrić

35. BRP - SKI&SEA
THANK YOU

36. Robi Banič (warranty / registration)
Tel
Tel
GSM