1. Arden Medical Centre
Patient Satisfaction 2017

2. Questionnaire Responses – 177 loaded
Question 1 – Booking Appointments – 177 answered
Question 2 – Consultations – 177 answered
Question 3 – TV Screen – 175 answered
Question 4 – Male/Female – 122 answered
Question 5 – Ethnicity – 124 answered
Question 6 – Age – 126 answered
Question 7 – Occupation – 124 answered

3. Booking appointments

4. Comparison with previous year
Combined “Agree/Strongly Agree”
2016
2017
I find it easy to book an appointment
96%
100%
I find it easy to get through on the telephone
93%
94%
I find the receptionists helpful
97%
98%
I can book an appointment at a time convenient for me
92%
95%

5. Thinking of your last consultation

6. Comparison with previous year
Combined “Agree/Strongly Agree”
2016
2017
I found the waiting time at surgery acceptable
84%
89%
I was given enough time with doctor / nurse / healthcare assistant
92%
98%
I felt listened to
96%
99%
My treatments and tests were explained to me
I felt involved with decisions about my care
95%
Overall my experience at Arden Medical Centre has been positive

7. TV Screen

8. Are you….?

9. What is your ethnic group?

10. How old are you?

11. Which of the following best describes you?