1. Connecting Volunteers with Causes in London
Team London
Connecting Volunteers with Causes in London

2. Greater London Authority (GLA)
GLA and Zoocha
Kinda Youssef
Greater London Authority (GLA)
Will Huggins
Zoocha

3. GLA and Zoocha
The GLA is responsible for the strategic administration of the 610 sq. miles of Greater London
GLA comprises the Mayoralty (currently led by Sadiq Khan) and the 25-member London Assembly
“To be the world’s best technical digital agency, offering industry leading quality, service, expertise and thought leadership”
We work with clients to unlock the power of Drupal to create cutting edge digital experiences
ZOOCHA
Digital Agency

4. “I will work with communities and civil society groups across London to encourage active participation in community and civic life. That means supporting Londoners of all ages to volunteer and to take action to improve our city.”
Sadiq Khan
Mayor of London

5. Team London
Over 150,000 adults and 100,000 young Londoners have joined the programme since it launched in 2012

6. The Challenge
Encouraging all Londoners to become active citizens and to give their time to make the UK's capital city a better place.
Develop our understanding of how to inspire and retain volunteers
How to ensure the programme is appealing to a broad range of audiences in London
Enable volunteers to have easy, online access to search for opportunities that meet their needs and to apply

7. Start with the User

8. Start with the User

9. Prototyping and testing
Building the user journeys and refining the service

10. Prototyping and testing
Testing with real users throughout the process

11. Technical Solution Drupal 8 Solr
Composer used for module and dependency management.
GLA install profile ported to Drupal 8 for use on new microsites. Ensures basis is consistent and microsite-specific functionality can be separated.
Use of contrib group module allows multiple users per organisation, each of whom can add/edit/delete content within that organisation only.
Use of Drupal core content moderation to ensure all changes to roles and profiles go through admin approval. Also enhanced with scheduled publishing/unpublishing through the workflow.
Solr
Solr used together with contrib location modules to provide easy to use location-based search.
Search results in two views (list and map)
Distance and travel details added to search results

12. Technical Solution Consistency Functionality Performance
Base theme built (gla_estate) for all microsites
Custom grid framework using latest CSS technologies full control of grid with extensible functionality.
Modern, scalable theme building tasks helps with maintenance, development and quality of frontend code.
Functionality
Use of accessible autocomplete library
Global theme maps Javascript available for any future maps using leaflet JS
Custom Javascript for specific components such as accordions.
Performance
Minification of CSS JS, CSS and asset images for performance and page weight.
Separation of frontend assets for dependant loading to increase performance.

13. All code will be published and open source
Technical Solution
Custom Features
application process managed through the site, with the providers able to send customised accept/decline s to volunteers.
multi step form functionality used throughout. Data saved on each step for ease of use.
Clear dashboards with updates for both providers and volunteers, as well as notification s.
SLA notifications for when user actions have not been taken in time.
All code will be published and open source

14. Agile Delivery Agile delivery - one team with shared purpose
Product Owner (GLA)
Scrum Master (Zoocha)
Development Manager (GLA)
Scrum Team (Zoocha & GLA)

15. Outcomes Team London 2 went live May 14th 2019.
In the year leading up to this on the old site:
325,000 sessions p.a.
3 minute 30 average session duration
55% bounce rate
In the 17 days since live to 31st May:
17,000 sessions (362,000 sessions p.a.) = 11.4% increase
5 minute 10 avg session duration = 47.6% increase
40% bounce rate = 27.3% decrease

16. Summary
Start with the user
Agile iterative development
Open coding