1. Community Advisory Committee
Operations Update
Community Advisory Committee
May 14, 2019

2. Statistics

3. Performance Report Card
Key Performance Indicator
Standard
*Apr-19
FY19
On Time Performance
≥ 91%
92.1%
Excessively Late Trips
≤ 0.10%
0.03%
0.08%
Excessively Long Trips
≤ 5%
2.5%
3.9%
Missed Trips
≤ 0.75%
0.35%
0.55%
Denials
≤ 0 3 9
Access to Work On Time Performance
≥ 94%
97.2%
95.8%
Average Hold Time (Reservations)
≤ 120 78 82
Calls On Hold > 5 Min (Reservations)
3.0%
4.3%
Calls On Hold > 5 Min (ETA)
≤ 10%
2.8%
5.6%
Complaints Per 1,000 Trips
≤ 4.0
2.4
3.4
Preventable Incidents
≤ 0.25
0.25
0.21
Preventable Collisions
≤ 0.50
0.84
0.69
Miles Between Road Calls
≥ 25,000 -
47,303
*not yet final

4. Transfer Trip on Hold Message
*not yet final

5. April Highlights

6. Thank you for joining us.