1. Chapter 1: Managers and Managing (You will need to read as assigned in syllabus)
A manager is a person who is responsible for supervising the use of an organization’s resources to meet its goals. They may do this well or poorly.
Plan - organize- lead-control (generally accepted def, with some reservations)

2. Harold Mintzberg: “P-O-L-C too simple”

3. Anyway, to keep it real….
The attainment of organizational goals in an effective and efficient manner through
Planning – goal selection, attainment strategies
Organizing – assign responsibilities
Leading - influence for results
Controlling - monitor and correct
(think of it as something like good parenting)

4. Still, we see shades of Mintzberg in the following image
Level 1 – day to day dudes/dudettes oversee team of workers
Level 2 – resource utilization – including Humans, efficiently and effectively
Level 3 – Top level responsibilities – includes goal setting, verifications, etc.

5. Efficiency & Effectiveness:

6. Definitions
Effective (adj.) – Adequate to accomplish a purpose; producing the intended or expected result. (ends)
Efficient (adj.) – Performing or functioning in the best possible manner with the least waste of time and effort. (means)

7. Fast Change, Fast Companies

8. Globalization
Today’s enterprises are global, with offices, production facilities, and competition in countries all over the world
1-8

9. Managing for Competitive Advantage
Innovation
Quality
Service
Speed
Cost Competitiveness
1-9

10. Techno Change: The Internet – It is a:
Marketplace
Means for manufacturing goods and services
Distribution channel
An information service

11. Challenges of Globalization - Connectivity
Increasing quality, speed, innovation, etc.
“Right-sizing” and building self-managing teams

12. MORAL DECISION MAKING

13. You and Your Career Emotional intelligence Social capital
The skills of understanding yourself, managing yourself, and dealing effectively with others.
Social capital
Goodwill stemming from your social relationships
1-13

14. You and Your Career: Make it Rewarding
Be both a specialist and a generalist
Be self-reliant
Be connected
Actively manage your relationship with your organization
Survive and thrive

15. Question
____________ is monitoring performance and making needed changes.
Planning
Organizing
Leading
Controlling
The correct answer is D - controlling
1-15

16. Question
Which management skill is the ability to lead, motivate, and communicate effectively with others?
Technical
Conceptual
Decision
Interpersonal
The correct answer is D – interpersonal. See slide 1-27
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