1. ARIA CLOUD BASED CONTACT CENTER SOLUTION

2. IMPORTANT features No Capex Required Easy Installation
Complete Call center features
CRM Builder
Disposition
100% Recording
Live Monitoring
Campaign Management
ACD Management
Support Inbound & Outbound
Monthly Payment
Support Multiple Work Location
Work From Home
Work with or w/o Computer
Work with or W/o Internet
Need GSM or Land Line to connect
GSM Sim Required to Dial out
Agent Performance MIS
Multiple Campaign
CRM Integration
SMS/ Integration

3. Agent login page

4. Today Call History & Dialling Option
Agent Ideal screen
CRM
Conference
Missed Call
Caller History
Today Call History & Dialling Option
Enter number and dial
Customer Information
Agent Status
Agent Information

5. Agent Busy –Caller Detail on Screen
Client Info
Pop -up
Call Disposition
Call Hold & Unhold

6. Search By Date , Name Number etc.
Agent Call History & Click to Dial
Click to dial
Search By Date , Name Number etc.

7. Selecting Disposition
Disposing Call
Adding Remarks on call
Selecting Disposition

8. Add / Edit & Search Number In Phone book (Private / Public)
Missed Call Report & Dialling Option
Phone Book
Add / Edit & Search Number In Phone book (Private / Public)
Edit
Public / Private

9. Call Back Scheduling & Pop-up
Schedule Call Back
Schedule Call Back
Pop-up Reminder

10. Send & Receive SMS
Send SMS
SMS Inbox

11. Add Party In Conference Disconnect any Party or all
Conferencing
Add Party In Conference
Disconnect any Party or all

12. Aria Telecom Solutions Pvt. Ltd.
THANK YOU !
Aria Telecom Solutions Pvt. Ltd.
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