1. EUPAN Troika Secretariat 11 January 2007, Berlin Innovative Public Services Group (IPSG)

2. Working Areas Expert Conferences and IPSG-Meetings Mid-Term Programme
CAF
Customer Satisfaction Measurement
5QC
Citizen Charters
Best Practices

3. Expert Conferences and IPSG-Meetings
Experte Conference on „Strategic Management at the national level“, Berlin
08./ IPSG-Meeting, Berlin
Expert Conference on „Demographic Change – Challenge for the Public Sector“, Bonn
03./ IPSG-Meeting, Bonn

4. Mid-Term Programme 08./09.02.2007 IPSG-Meeting, Berlin
- first discussion
- subsequently questionnaire to collect target proposals from MS
03./ IPSG-Meeting, Bonn - presentation of results/ evaluation of questionnaires - final preparation of targets for approval at the Ministers´meeting

5. CAF Working Group
22./ Meeting of the CAF Working-Group in Cologne
Main agenda points:
- Validation – the way forward,
- 3rd CAF user event,
- CAF eTool,
- Benchlearning.

6. Customer Satisfaction Measurement
On the basis of accomplishments during the last presidencies decision whether and how the work of the sub-working group should be continued
In case of continuation of work meeting of the sub-working group in May 2007

7. 5QC Scheduled to take place in Paris in September 2008
Continuous cooperation and preparatory work within the network is required

8. Cooperation
In the second IPSG-Meeting with HRM and e-gov regarding common themes
OECD
EGPA
EPSA (European Public Sector Award)