1. Repair And Maintance of Buildings

2. Maintenance as a Management Function
Maintenance as a management function can be a critical contributor to facility utilization.
If not performed properly and in a timely fashion, it can have a negative impact on the core product and core product extensions.
Maintenance includes any function associated with keeping facilities and equipment in proper, safe, and functional condition.

3. Maintenance Terms
Terms associated with maintenance activities include:
Clean
Replace
Repair
Prevent
Protect
Preserve
Fix
Change over
Set up

4. Importance of Maintenance
In some agencies, maintenance functions are mistakenly regarded as a secondary responsibility that can be taken for granted and not given proper attention from management.
Poor maintenance practices can have a negative effect on user satisfaction and product delivery.
User safety can be compromised due to lack of appropriate maintenance practices.

5. Maintenance as an Indirect Function
In most instances, maintenance is an indirect function because maintenance workers seldom come in contact with users.
Recreation facility managers often intentionally schedule maintenance functions for times when the facility is not being used.
Scheduling maintenance functions during these times is critical for the efficient and effective completion of maintenance tasks so as not to interfere with administrative and delivery operations.

6. Maintenance Leadership
It is important for maintenance leadership to understand facility usage, including what activities it involves, volume of users expected, preparation efforts, and consequences, so that they can realize how their role and decisions will affect utilization.
If maintenance is required when a facility is in use, then time and effort should be devoted to making sure that maintenance tasks do not negatively affect usage, keeping inconveniences to a minimum.

7. Facility Image
The end result of the maintenance function will influence users’ perceptions of the facility.
Their impression of a facility may include a sense of comfort and belonging or a sense of uncertainty or discomfort.
Recreation facilities that are not clean, are unsanitary, have broken equipment, or other poor maintenance practices can drive users away.

8. Safety Safety is an important end result of good maintenance.
Maintenance staff should conduct regular checks of smoke alarms, security alarms, emergency lighting, and other safety mechanisms in a facility.
Maintenance staff’s role in protecting users and employees is invaluable in keeping a facility free from unsafe conditions and serious emergencies.

9. Maintenance Categories
Each facility and its areas and equipment can vary greatly with many challenging maintenance tasks.
Maintenance can be broadly categorized into:
Building maintenance
Grounds maintenance
Equipment maintenance

10. Building Maintenance
Building maintenance involves indoor facilities or structures, including rooms, corridors, stairwells, lobbies, lounges, and offices that need to be kept clean, functional, and safe.
Some specific building maintenance tasks include
Sweeping
Mopping
Picking up trash
Window washing
Watering plants
(continued)

11. Building Maintenance (continued)
Additional building maintenance tasks include:
Dusting
Vacuuming
Deep cleaning carpets
Changing lights
Repairing windows and doors
Plumbing
Performing electrical or mechanical repair

12. Grounds Maintenance
Grounds maintenance is often the first thing users see and thus it affects their first impression of a facility and its curb appeal.
This maintenance category incorporates all the necessary activities associated with keeping the outdoor areas attractive, functional, and safe.
(continued)

13. Grounds Maintenance (continued)
Grounds maintenance tasks include:
Snow removal
Leaf removal
Tree pruning
Watering
Fertilizing, weed control, pest control, disease control
Grass mowing
Trash removal
Shrub trimming
Grooming of infield surfaces

14. Equipment Maintenance
Equipment maintenance refers to items and mechanical systems that support a facility or help to make the product efficient and functional.
It can include maintenance equipment and any equipment that fulfills product delivery.
It can also include technical equipment for the efficiency support systems that provide comfort to users and employees as well as assistance with product delivery.
(continued)

15. Equipment Maintenance (continued)
Examples of maintenance in this category include:
Repairing machines
Replacing parts
Cleaning
Rotating and replacing tires
Sharpening tools
Servicing HVAC equipment

16. Maintenance Types
In addition to the previous categories of maintenance, there are two general types of maintenance: routine and non-routine.
These two categories help to explain how tasks in each category may be described and organized.

17. Routine Maintenance
Routine maintenance is ongoing maintenance that represents efforts by management keep facilities and equipment in proper condition from day to day or even hour to hour.
There is a dependence on routine daily maintenance tasks to keep the production environment and equipment in its proper functioning state.

18. Non-routine Maintenance
There are many circumstances where non-routine activities require maintenance attention, including projects and unforeseen, preventive, and cyclical maintenance.
Non-routine maintenance usually requires extra attention, especially as it relates to the coordination and scheduling of work that is needed.
When these situations develop, a system is initiated that recognizes a need and then issues a response to take care of it.

19. Non-routine Maintenance - Projects
From time to time, facilities and equipment require work resulting from damage, breakdown, or failure.
This work, often called a project, may require planning and design.
Non-routine maintenance projects could include repair, renovation, or refurbishing of flooring, walls, turf, or equipment.

20. Non-routine Maintenance Unforeseen Maintenance
Often, non-routine maintenance tasks fall under the category of unforeseen maintenance.
Frequently they are the direct result of wear and tear due to facility and equipment usage.
Examples include locks not functioning, vehicles not starting, broken windows or water damage.
(continued)

21. Non-routine Maintenance Unforeseen Maintenance (continued)
Unforeseen emergency maintenance could include:
Trees falling over power lines
Water leaks that affect delivery operations
Toilet overflow
Electricity or light failure

22. Preventive Maintenance
Preventive maintenance is applied in anticipation of what needs to be done to protect areas and equipment from wearing out, failing to operate, or breaking down.
This non-routine practice is usually planned, but it is most often results from a judgment based on the level of use and wear of areas or equipment.
(continued)

23. Preventive Maintenance (continued)
When managed properly, preventive maintenance can decrease or even prevent area and equipment problems and possible hazards.
Some examples of preventive maintenance include:
Changing oil and rotating tires on vehicles or maintenance equipment
Pruning trees
Controlling insects and pests
Refurbishing floors
Painting surfaces
Repairing cracks in concrete
and asphalt surfaces

24. Cyclical Maintenance
Cyclical maintenance can be defined as a non-routine application that is initiated as needed and performed with a complete set of tasks designed to restore an area or piece of equipment to its desired state.
Although cyclical maintenance is performed on a schedule, it occurs infrequently and is not considered routine maintenance.
(continued)

25. Cyclical Maintenance (continued)
Cyclical maintenance incorporates several steps in order to complete a full process or cycle.
Examples of cyclical practices include maintaining turf areas, which requires soil preparation, seeding, fertilizer, watering, mowing, and aerating.

26. Maintenance Systems
Recreation facility managers should ensure that a maintenance system is in place that attends to all non-routine developments before they negatively influence operations.
Maintenance systems should be created in the most effective way possible and should include planning, work orders, and work assignments.

27. Maintenance Units
A unit is a component of the maintenance division that responds to agency-generated work requests.
It has the benefit of being familiar with agency facilities, grounds, and equipment and their respective maintenance needs.
A unit could be a complete area or building with a crew that is responsible for all maintenance operations within that area.

28. Specialized Crews
Specialized crews consist of people who are trained to have specific skills.
Examples of specialized crews include tree surgeons, mechanics, carpenters, locksmiths, plumbers and electricians.
Because of their experience or certification, they are considered experts and their work is expected to be of the highest quality.

29. Outside Contractors
Recreation facility staff may not have the expertise to perform some facility maintenance needs.
When this occurs, arrangements can be made with outside contractors to perform the work.
These arrangements should always be completed through a formal arrangement.

30. Other Maintenance Considerations
In addition to the basic categories of maintenance, management must also account for:
Supervising maintenance activities
Keeping maintenance records
Establishing maintenance manuals
Housing maintenance shops and storage facilities
Inspecting maintenance work
Maintaining efficiency systems

31. Assignment 1. Describe the concept of asset management.
2. Give an example of a grounds maintenance task.
3. Give an example of a preventative maintenance practice.
4. Give an example of a cyclical maintenance practice.
5. How are maintenance tasks assigned at the facility? (What process is used?)