1. Waverley Primary Care Colorectal Cancer Screening Improvement Project
TEAM MEMBERS
Dr. Patricia Moyer
Kelsey Peterson, MA
Katia Alvarado, Manager
Sonya Sullivan – Practice Director / Coach

2. Transitioning an improvement project
Hiring a new Manager
Understanding the Improvement Project
Visiting other practices that are working on improvement projects
Starting over: running base line date, reviewing the data, sharing the data and engaging the team
New Teams
Data
We identified a problem with patients not getting thorough explanation of specialty tests. Tests were incomplete or delayed, patients were confused and frustrated. Staff spent a lot of time on the phone troubleshooting.

3. Lessons Learned The importance of: Surprises: Hiring- Tools-
Teaching and Understanding Improvement
Regular meetings are very important with your team
Celebrate the achievements with the team
Surprises:
IT Issues
Value of the data
Lessons Learned: recreating data, its not important. Select a starting point and create your new data.
Surprises: Previous Managers Computer corrupted, not knowing the data points, data was lost, team members were no longer with us.

4. Lessons Learned Surprises The importance of: IT Reports Hiring- Tools-
Teaching and Understanding Improvement
Regular meetings are very important with your team
Celebrate the achievements with the team
Surprises
IT Reports
Lessons Learned: recreating data, its not important. Select a starting point and create your new data.
Surprises: Previous Managers Computer corrupted, not knowing the data points, data was lost, team members were no longer with us.

5. What’s Next? Sustain & Spread
Current activities:
Regular group meetings with my practice managers
share improvement work
teach Patient Safety and improvement techniques
Coaching individual Managers to solve their problems, asking:
What are you trying to improve?
What are you measuring?
What are you testing? Any ideas from staff/patients?
Think about everything that you did for your project, including the “bright spots”, and aspects that could be improved
What did you get from this project that is sustainable? That you can keep doing?

6. What’s next? Sustain & Spread
Going forward:
Continue meeting with my practice managers; use data to determine what is working
Help managers to find ways to involve patients in improvement testing
Use Model for Improvement to address safety and other issues as we “roll out” EPIC
Encourage my managers to share improvements at MAPS monthly practice manager meetings.
Think about everything that you did for your project, including the “bright spots”, and aspects that could be improved
What did you get from this project that is sustainable? That you can keep doing?

7. Always look ways to improve
How to Keep It Going
Share the data
Celebrate success
Patient engagement
Always look ways to improve

8. Questions