1. Reimagine RTS Public Hearing
April 25, 2019

2. Hearing Agenda 5:30 – 5:55 Registration RTS Staff
6:00 – 6:10 Call to Order & Welcome Bill Carpenter
6:10 – 6:15 Public Hearing Procedure Explanation Laura Kenyon
6:15 – 6:45 Presentation of Proposed Changes Miguel Velazquez
6:45 – 7:20 Public Comment Period Registered Speakers
7:20 – 7:25 Next Steps Laura Kenyon
7:30 Thank You, Hearing Ends Bill Carpenter

3. Call to Order & Welcome
Bill Carpenter

4. Reimagine RTS Process

5. 5 Guiding Principles Maximize Ridership
Enhance the Customer Experience
Ensure System Sustainability
Expand Public Transit to Include More Mobility Options
Coordinate with Community Initiatives

6. Reimagine RTS Process

7. Public Hearing Procedure Explanation
Laura Kenyon

8. Proposed System
Miguel Velazquez

9. Frequent Fixed Routes Benefits of the Proposed Fixed Route System:
Frequent Network:
10 routes that run every 15 minutes, 6am-6pm, M-F
Local Service Network:
20 routes that run every 30 minutes, 6am-6pm, M-F
3 Crosstown Routes:
Ridge Rd.
Culver/Goodman/E. Henrietta Rd.
Lyell-Upper Falls Blvd.
Weekday-Weekend Consistency:
All routes that run during the week will run on the weekend
Connection Hubs:
9 transit hubs that help customers transfer from fixed route buses to other mobility options, including Community Mobility Zones

10. Fixed Route Frequency

11. The Frequent Network Route Product 1 Lake Short Line Frequent
4 Genesee
8 Chili Short Line
10 Dewey Short Line
34 Hudson
38 East Main
40 Portland
41 Joseph
47 Monroe Short Line
Lyell Corridor

12. The Local Service Network
Route
Product
1 Lake Long Line
Local
3 Lyell
8 Chili Long Line
9 Jay/Maple
10 Dewey Long Line
19 Plymouth
24 Marketplace
25 Thurston/MCC
31 Park
33 Goodman
35 St. Paul
37 Clinton
45 South Ave.
47 Monroe Long Line
48 University Ave.
51 S. Clinton
81 Fairport
103 Webster
New: Ridge Rd. Crosstown
New: Culver Rd. Crosstown
New: Lyell-Upper Falls Crosstown
Seasonal: Sea Breeze

13. Connection Hubs

14. Proposed Fixed Route Fares
Fare Type
Cost
Base Fare
$1 / Ride
All-Day Pass $3
31-Day Pass
$56
Senior Citizens Persons w/ Disabilities
$0.50 / Ride during non-peak hours

15. Community Mobility Zones
Community Mobility Zones (CMZ) are areas that have historically had low fixed-route ridership
RTS’ proposal introduces technology-rich, customized travel that will replace the use of 40- and 60-foot buses with smaller vehicles and expand service to customers in these areas
CMZ service includes 3 modes:
RTS Flex Service
RTS On-Demand Service
Personal Mobility On-Demand (PMOD)

16. RTS Flex Route Service What is it? Why it is Recommended for RTS?
Small bus or van follows a consistent route with dedicated bus stops.
The vehicle will flex/deviate from the route to destinations within ¾ mile of the route
Operated by RTS w/ ADA accessible vehicles
Similar to how RTS operates outside Monroe County
Why it is Recommended for RTS?
Flex route service provides improved access and flexibility
Closer to curb-to-curb service for the customer
More appropriate vehicle size for number of customers in each area

17. RTS On-Demand Service What is it? Why it is Recommended for RTS?
Small bus, van or sedan used to provide on-demand service within zone boundaries, when requested
Operated by RTS w/ ADA accessible vehicle
Why it is Recommended for RTS?
Curb-to-curb service provides improved access and near real-time travel
Makes it easier to reach destinations in the zone while providing easy access to the larger bus system

18. Personal Mobility on Demand (PMOD)
What is it?
Provides on-demand, door-to-door transportation for individuals or small groups
Service provided by a third-party (TNC, taxi, etc.)
Fare can include fixed price and/or maximum RTS subsidy per ride
Why is it Recommended for RTS?
How important is it that we include this as part of the final recommendation?
It is an option we are considering?
Offers reliable transportation option in CMZs when RTS service is not running
On-demand, curb-to-curb service provides access to transportation when needed during low-demand times of the day
Provides expanded access to CMZ destinations and the larger bus system on weekdays and weekends

19. How to Get a Ride in the CMZs
Customers will have multiple options to book their trips:
Call the RTS Customer Service Center
Online at myRTS.com
The RTS Mobile App
New mobile ticketing technology expected to launch in 2020

20. Full CMZ Map

21. CMZs By Mode Type RTS Flex Route Service RTS On-Demand Service
Brockport
Webster
Greece
Henrietta
Pittsford/Eastview
Irondequoit
Lexington Ave.

22. Each will connect to the fixed-route network at a Connection Hub
Commuter Routes
RTS will continue operating the same number of trips on the commuter routes.
Each will connect to the fixed-route network at a Connection Hub

23. Proposed CMZ Fares RTS Flex Service RTS On-Demand PMOD
From bus stop to bus stop………$1
For each flex request……………$1 per flex request
RTS On-Demand
Connect to or from an RTS bus stop………$1
Curb-to-curb within the zone……………….$3
PMOD
RTS subsidizes up to $5 per ride:
Customer pays the first $1
RTS pays up to the next $5 of the ride
Customer pays any remaining cost
Entire trip must stay within any one CMZ
RTS will review overall cost and self-perform service if it becomes more cost effective

24. Public Comment Period
Laura Kenyon

25. Public Comment Period Public Comment Period Rules:
Each speaker has 3 minutes to submit comments
We will follow the order of the registration list
The moderator will call each speaker and hand them a microphone
The moderator will time each speaker
The court reporter will record the entirety of the hearing, including the public comment period
If you arrived late and did not register to speak, you can submit your comments online or by mailing them to RTS by 5pm on Thursday, May 9

26. Next Steps
Laura Kenyon

27. Next Steps Written Comments:
Please submit to RTS on or before 5:00 p.m., Thursday, May 9, 2019
Please submit via myRTS.com or to the address below
Comments received after the close of the public comment period will not be considered
Rochester Genesee Regional Transportation Authority
Attn: General Counsel
1372 East Main Street, Rochester, NY 14609
All comments and questions from registered speakers will be available online at myRTS.com and shared with the RGRTA Board of Commissioners in June 2019.

28. Thank You!