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Transport Forum 11th June 2019
Danny Elford Business Development Director
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Manchester Customer Satisfaction of 89%.
2,300 staff and Operates over 750 vehicles. 26.5m miles from 6 depots. 106 million passengers last year, a 50% increase since 1996. 2% passenger growth last year bucking national trends. 99.5% of mileage operated last year. 92.3% of our services started on time last year. 97% of our services tracked via the App.
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Manchester - Continual Investment
50 New Buses 18 conventional and 32 electric buses and infrastructure. Electric buses for the 43 service - City Centre to Airport, a 24/7 x 365. The electric buses - the largest fleet outside London. Full electric heating Audio visual announcements Wifi USB Charging Cameras instead of wing mirrors 85 seats & 190 Mile range 145 Hybrids - the biggest Hybrid fleet outside London. 24% of the total fleet - low carbon certification meaning they emit over 30% less Co2.
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43 Manchester City Centre
103 Manchester City Centre and also serves WFT X30 Express from Stockport and also serves WFT 368A morning journeys from Stockport 313 from Stockport in July. (extends to airport – 30mins)
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23% The Challenges
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The Solutions Improved Technology (Web, Apps, On board Tech )
Improved Retail Experience (Sell better) Growing the Market (Not just Stagecoach) Alternatives to Bus (DRT, MaaS) Airport Solutions Improved Services Staff Ticketing Solutions Free Travel Initiative for New Starters
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New App New bus on a map view (bus tracker) improving the visibility of bus services in transit supporting the published schedule Clearer presentation of bus times providing greater clarity and reassurance for passengers throughout their journey Improved user interface and navigation helping to provide a faster, more seamless user experience to improve customer satisfaction Improved signposting for feedback/queries helping to ensure customer’s can share feedback in the right place and ask for help where needed
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Transport Forum 11th June 2019
Danny Elford Business Development Director
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