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World Services Group 2011 North American Regional Meeting
General Counsel Roundtable “Best Practices Through the Eyes of our Clients” February 10, 2011
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In 2011, demand for legal services in the corporate sector will:
Question 1 In 2011, demand for legal services in the corporate sector will: Increase from 2010 levels Decrease from 2010 levels Stay at 2010 levels
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Question 2 Sophisticated legal departments choose outside counsel for a variety of reasons. The primary factor, however, is usually: Substantive expertise Knowledge of the company, its industry, and its goals Cost (rates, discounts, alternative fees) Prior success in the client’s matters A firm’s “brand” power Diversity
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Question 3 My firm does good work for Client ABC. Client ABC is generally pleased with my firm’s work product and responsiveness. The chances of my firm losing a significant amount of my current ABC business to a competitor firm are low. Strongly agree Agree Disagree Strongly disagree
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Question 4 Generally speaking, corporate clients’ expectations on how much a matter will cost are: Realistic Unrealistic, but flexible Unrealistic and too inflexible
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Q1: In 2011, demand for legal services in the corporate sector will:
67% 8% 25%
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Q2: The primary factor for choosing outside counsel is:
20% 8% 31% 16% 12% 14%
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Q3: The chances of losing significant amount of business to a competitor firm are low.
29% 14% 35% 22%
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Q4: Corporate clients’ expectations on how much a matter will cost are:
25% 47% 27%
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