1. IT in Public Administration
MISQ, 94?

2. Value Chain

3. Be Low Cost Producer - IT strategic if it can:
Help reduce production costs & clerical work
Reduce inventory, accounts receivable, etc.
Use facilities and materials better
Offer interorganizational efficiencies 14

4. Produce Unique Product - IT strategic if it can:
Offer significant component of product
Offer key aspect of value chain
Permit product customization to meet customer’s unique needs
Provide higher/unique level of customer service/satisfaction 15

5. Fill Market Niche - IT strategic if it can:
Permit identification of special needs of unique target market
Spot and respond to unusual trends 16

6. CIO Survey Results

7. Public Administration Issues
Proprietary vs Shared
Information technology is treated as a public good to be shared rather than a resource for competitive advantage.

8. Public Administration Issues
Proprietary vs Shared
Multiple Goals
Multiple and intangible goals, which may conflict, rather than profit. Goals may be desirable (reduce crime) even though there may be no known solution. Business systems are often driven by feasibility limitations.

9. Public Administration Issues
Proprietary vs Shared
Multiple Goals
Bureaucracy and paperwork
Governments by impression and law are charged to reduce paperwork and simplify interfaces.

10. Public Administration Issues
Proprietary vs Shared
Multiple Goals
Bureaucracy and paperwork
Political influences
Political cycles force a cyclical prioritization and annual budget horizons. Goals are often short term and oriented toward increased appropriations and electoral appeal.

11. Public Administration Issues
Proprietary vs Shared
Multiple Goals
Bureaucracy and paperwork
Political influences
Changes in elected leadership cause changes in basic program assumptions (tax categories).

12. IT in Public Administration