1. VOLUNTEERS AND INTERNS
Fundraising and Grantsmanship
Graduate Program in Human Services
College of Public and Community Service
University of Massachusetts at Boston
©2009 William Holmes

2. VOLUNTEER STRATEGIES Determine volunteer needs of staff
Create volunteer jobs
Recruit volunteers
Interview and place volunteers
Supervise volunteers
Reward volunteers
From: Hurley, 1995, IPR

3. VOLUNTEER DEVELOPMENT
Agency procedures and policies
Roles and activities of staff
Professional skills
Interpersonal skills
Technical skills
Diversity awareness
Legal issues

4. VOLUNTEER DEVELOPMENT BENEFITS
Better retention of volunteers
Improved volunteer effectiveness
Improved service delivery and public interface
Increased member knowledge
Personnel empowerment
Organizational commitment

5. VOLUNTEER EXIT PROCESS
Recognize contributions
Have exit interview
Encourage ongoing contact
Passing along lessons learned
Plan for what next for volunteer