1. Cloud Management as a Service
National Bank with 23 Full-Service Branch Offices
Business problem
Cost impact
Maintain staff levels while expanding operations to 24/7
Minimize IT training expenses while enabling best-of-breed tech
Fixed costs deliver budget predictability
Net result: a 35% savings in 24/7 operational expenses vs. developing and implementing an in-house NOC solution
A national bank’s IT operations were challenged to drive innovation and expand Help Desk operations to 24/7 without head count increase. Additional needs:
Remain competitive with national banks
Provide customers with a positive and consistent banking experience 24/7
Meet stringent security and compliance mandates
Enable IT to focus on innovation without the distraction of daily operations
Manage a tight budget in a constantly evolving environment
Risk impact
Project overview
Minimized downtime: patching, updating, 24/7 monitoring, and proactive recommendations prevent outages & keep environment healthy
Maintained Security Compliance: GreenPages is SOC 2 accredited for security and confidentiality excellence
Compliance Reporting: capabilities built into monitoring platform
Reduced Operational Gaps: technical debt, skill erosion, staff attrition
GreenPages implemented CMaaS Infrastructure Operations at the Manage level to handle 330+ client devices, including 260 servers, 25 hosts, and 45 network devices.
CMaaS features: infrastructure monitoring, patching w/onsite support, triage, remediation services, escalation management, vendor coordination, governance and reporting, and clear RASCI defined roles and responsibilities.
Technical Account Management: an experienced operations resource focused
on the unique needs of the client’s IT environment and business goals:
Delivers monthly service delivery reports
Makes fact-based recommendations
Works closely with the organization’s IT team to ensure successful alignment with service levels and desired business outcomes
Service impact
Markedly improved IT delivery
IT able to focus on high-value activities: innovation, application evaluation, deployments, office expansions, customer onboarding
Improved governance through transparency and accountability
Improved customer service and end user experience