1. Preventing Hoof-in-Mouth
Presented by Dr. Jim Black

2. How do organizations communicate?
Organizational communication can be
defined as "the transfer of meanings
between persons and groups."
Transfer of meanings implies more
than the simple process of "packaging"
an idea as conceived by a sender and
transporting it to the mind of a receiver,
where it is "unpackaged." It implies
the creation of meaning in the mind
of a sender followed by a re-creation
of the same meaning in the mind of
a receiver.
Source: Wikipedia

3. Communication must be two-way.

4. Students view us as ONE institution.

5. Yet we function in calcified silos.
Silo busting is job one.

6. Common Silos Integrated information systems Data dumps
Communication vacuums
Independent academic and administrative units
Functional experts
Cross-training
Inter-office systems and processes
Uninterested consumers
Adjuncts and part-time staff
Student workers

7. Knowledge is power…
And shared knowledge is
powerful.

8. Knowledge Sharing Model
Discover/Create
Reuse
Organize
Collaborate
Disseminate

9. Knowledge Sharing Knowledge management systems
Integrated information systems
Document imaging systems
Communication technologies
- Mail Phone
- - Blogs
- Web chats - Wikis
- Webinars - Podcasts
- Screencasts - Video
- Social networks - Web

10. Knowledge Sharing Cross-training
Cross-departmental/divisional meetings
Cross-departmental/divisional activities
Cross-departmental/divisional engagement
Cross-functional teams
Liaison relationships
Internal conferences and workshops
Routine updates
White papers

11. Join us! Let’s serve students better.

12. Knowledge sharing is an organizational and individual responsibility.
Infectious
Model

13. So, what can I do?
Proactively engage everyone who needs to know what you do
Share your practices
Share best practices
Create and share new knowledge
Address knowledge gaps
Identify information conduits
Provide just-in-time information

14. Knowledge Sharing Strategies
Capture the information consumer’s attention
Engage the information consumer
Be visual
Be concise
Be creative
Use humor
Tell stories
Be a “purple cow”

15. Maintain a student-centered focus.