1. Key Tasks Red Books: signed, available (updated version)
23 July 2019
Key Tasks
Red Books:
signed, available (updated version)
read & understood by every team member
not shelfware
All team members:
read the Quality Manual - policy, responsibilities, processes
know how to use the manual
know where things are
following the system
23 July 2019

2. Key Tasks Records are: current available (“show me”)
23 July 2019
Key Tasks
Records are:
current
available (“show me”)
appropriately identified and stored
Office environment:
should look business-like
folders, cabinets, files labelled, identifiable
working records = OK
beware junk, “pigs fed & ready to fly” posters etc
23 July 2019

3. May ask… To establish... What do you do? What’s the process for...?
23 July 2019
May ask…
To establish...
What do you do?
What’s the process for...?
What’s the policy on…?
What happens then? Next?
Can you show me ...?
Where is the record for …?
What would you do if… ?
Does this match what is documented?
Following written policies and rocesses?
Properly trained/inducted?
What evidence is there?
Is it adequate?
How are problems/risks addressed?
23 July 2019