1. Three Year Licence Project: update and discussion
Best practice licence
Three Year Licence Project: update and discussion

2. Project team Introductions Project team Want to meet with you:
Sharlene Hogan:
Stephanie Grummitt:
Introductions – 20 minute presentation, then break into discussion tables. Project team members will be at each table so please save any questions for the table discussions. You can make notes on the Discussion Questions A3 during the presentation. These sheets are for you to write your comments on about 3YL. We’d like to collect them up at the end so we can review your thoughts and ideas. You do not need to reach a table consensus during the discussion, feel free to include your comments even if they are different to those around you.
Met with:
Some large and small societies, management service providers, problem gambling industry, lawyers and some clubs.
NZCT, Infinity Foundation, Pub Charity, Lion, Southern Trust, MaxServe, Four Winds Foundation, Trusts Community Foundation, Clubs NZ, Southern Victorian Foundation, Youthtown, Problem Gambling Foundation, Jarrod True, Alastair Sherriff, Waiheke RSA.
Missing venues from our engagement and would like to make contact with some.
Some of you here may have heard the messages in this presentation before. We are seeking broaden our engagement and ensure everyone has access to the same information. If you interested in discussing 3YL further, please contact Steph or Sharlene.

3. Project update Inclusive scope Indicative go-live late 2017
Best practice focus
Some initial stakeholder conversations
The aim of the project is to be as inclusive as possible and gather views to understand each stakeholders position – all societies (small or large), management service providers, venues and clubs.
Go-live date might change because of we want to deliver a quality product, robust assessment that works, and is well communicated so that there is a level playing field for everyone to have the same opportunity to apply for a 3YL.
Select Committee have said that 3YL can only be given to operators that are best practice or highly compliant
Best practice is over above the legal minimum requirements
Highly compliant is consistent compliance with responsive relationship
At sector forum in 2015 your examples on best practice fit better with highly compliant
Best practice moves sector beyond highly compliant
Stakeholder themes:
Some commercial benefit in being recognised as having best practice licence, and recognition of some efficiencies if the licence is renewed every 3Y instead of annually
Lots of positive support, especially to work on it quickly but also important to “get it right”
Keep it simple
Inclusive approach supported
Range of views about
licence terms (Just 3YL or Mixed 3YL & 2YL)
whether to give venues same licence terms as societies or mixed
Best practice is a better focus than highly compliant
The project is at the point of identifying the high level direction that might work for societies and clubs. We’re not at the point where we know what the costs are. We also do not know how we will measure or assess best practice. These are types of things that we want to work through with you today and over the next few months.
We are picking up the principles/styles from existing frameworks used by other agencies (eg SSC and ERO). These are more relevant for the community responsibility and commercial focus of societies/clubs rather than practices straight from the commercial sector (eg KPIs or organisational psychology).

4. Best practice is: Customer and community focus?
Working with Government?
Using knowledge to improve and innovate?
Working with Government – relationship and shared outcomes what should these be? C4 Vision sets this out
Regulate for a safe, transparent and trusted gambling sector that benefits communities, where the sector
Actively protects gamblers and communities from gambling harm
Is respected by the public, is transparent and works with the regulatory
Maximises gambling returns to benefit community need
It is also trusted information
Information is widely available
Access to information to create insight and drive innovation
Customer and community focus – putting community at the heart
The people, groups, and businesses (the ‘who’) to whom the agency provides services and/or whose behaviour is to be influenced
Diverse customers with competing needs that need to be understood, balanced, and responded to
Designing its business strategy and operations from a customer perspective is important to the Department and the C4 operating model is a reflection of this customer focus
Acknowledging that C4 operations affects the community (striking the right balance between harm+benefit for sector sustainability)
Using information and knowledge to improve and innovate
Measuring and reviewing performance
Using knowledge
Using all available information and evaluation to find:
what is or is not working
why and where to focus effort
ways to sustain, improve and innovate performance

5. How to assess best practice:
Strong organisation practices
Accountability to Communities
Best practice
Strong organisational practices and processes make good sense. SSC have the following organisational pillars
Leadership and direction
Delivery elements
Relationships
People development
Financial and resource management
Accountability to communities:
Treating community or your specific community of interest as a shareholder – similar to local government being accountability to communities
delivering shared outcomes with DIA?
working together?
compliance with legal responsibilities?
how legal obligations are delivered with a focus on the customer and community

6. Best practice framework
The best practice framework – the front loader washing machine:
Operators decide how much of each control they need
Operators use the indicators to build organisation toward best practice
Cycle where end result is better than it was before – but always more to do (washing that is!)

7. SSC rating scale for improvement
Strong - Best practice/excellence
Well placed – capable
Needing development / Developing
Weak – Unaware or limited capability
Unable to rate / not rated – no evidence
SSC uses the above rating scale (abbreviated). The rating scale is not designed to be pass/fail. It is:
used by SSC to assess an agency’s performance and how to improve
used by agencies to self-assess their own performance and practices
designed to be a way of identifying how to improve
encourages each agency to design their own unique solutions to their core business
encourages each agency to aim for best practice

8. How much stretch do we need?
all = business practice plus accountability to community?
a bit =
business practice only or some but not all?
accountability to community only?
all at once or raise benchmark over time
The Department is focusing on best practice for the sector to improve and innovate. Its about societies, clubs, venues, management service providers and the Department changing so that we are a safe, transparent and trusted gambling sector that benefits communities. Best practice is not about doing more of what we’re currently doing. So how much stretch do we need when we set the expectations without turning everyone off from trying out the stretch to best practice? What do you consider to be the achievable balance and how should we go about it?

9. Things to think about for design:
Who?
How long?
How much stretch to achieve?
Who decides?
How much assurance?
What if things go wrong?
Who should apply:
Would some screening information from the Department help you to decide whether it is worthwhile to apply? Or whether your organisation needs to do more work?
Sitting the 1YL process first, so will always get the 1YL regardless of outcome of 3YL
Licence length:
2YL and/or 3YL
Who should make the decision?
All final decisions must be the Department’s, but we can go about it in different ways. Eg:
Self review with DIA assessment on the papers and spot check,
External review with DIA assessment on the papers and spot check,
Panel decision with final decision to the DIA’s,
Mixture of the above?
How much assurance or ongoing monitoring do we need?
Light touch, lots of touch, BAU touch only?
What if things go wrong?
Pull 3YL, pull 3YL to 2YL, usual compliance measures?
What should the process for the decision be?

10. Discussion and next steps
Table discussion
Next steps – engage with us.
Sharlene Hogan:
Stephanie Grummitt:
Someone from the project team will be at each table discussion – so use them to ask questions. No need for table consensus, but please give us your views.
Engaging with us will help you keep track of our direction, which will in turn help your organisation prepare for 3YL.