1. Customer Sign up
Speak to your customer about Vodafone nbn™ benefits plus bundle and save opportunity
Refer them to your Personal IBO Website
Customer to check service availability and select plan
Important:
If your customer has any questions during sign up they need to call the dedicated ACN Vodafone Customer Service on
Remind customers to ignore messages to call Vodafone
Remind customers to ignore live webchat

2. Online journey
It is important that customers sign up via ACN Channels. To ensure this occurs, provide your customer with access to your Personal IBO Website and advise them to follow the steps once they land on the ACN Vodafone nbn™ page.
Customers must use their own device or Wi-Fi or network connection to order.
As long as accurate information is provided during this step the customer will be directed to the correct Sign up journey.

3. Considerations
With any change to nbn™ customers should consider the following:
Current broadband service contract terms
Importance of Home phone lines
Impact of Bundled services with current Service Provider
Priority Assistance