1. Welcome
Laura Bendixen Brooke Boice

2. Cisco IP Phone 7961 Series
Full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls and so on.
7940 – supports two lines
7960- supports up to six lines, up to 34 with 14 button sidecars (2 allowed per phone)

3. Phone Features Any questions on phone features?
1. Programmable buttons: Phone lines/Speed Dials/Services
2. LCD screen: Shows phone features
3. Footstand button: Allows you to adjust the angle of the phone base.
4. Messages button: auto-dials your voice message service
5. Directories button: Use it to access call logs and corporate directory
6. Help button: Activates the Help menu
7. Settings button: Use it to control phone screen contrast and ring sounds
8. Services button
9. Volume button
10. Speaker button
11. Mute button
12. Headset button
13. Navigation button: Allows you to scroll through menus and highlight items
14. Keypad
15. Softkey buttons: Each button activates a softkey option (displayed on your phone screen).
16. Handset light strip Indicates an incoming call or new voice message.
Any questions on phone features?
Hand out Job Aid (phone brochure).

4. Basic Call Handling
Next section covers basic call handling tasks, such as placing, answering and transferring calls.

5. Basic Dialing Information
Call for emergency: 911 or 9911
Dial an internal extension: dial 4 digit
extension XXXX
Dial a local call: dial 9+XXX-XXXX
Dial a long distance number: dial 9+1+XXX-XXX-XXXX for all long distance (LD) numbers
Dial a international number: dial remaining number for all international numbers
Note: You do NOT need to dial 9 to get an outside line to dial 911.
If you don’t have long distance now, you won’t have it on your new phone.

6. Ways to Dial Lift the handset and dial the number using the dial pad.
Locate the call in the directory and Edit Dial if needed,
pickup handset.
Push the Headset button, and then dial.
Push the Speaker button, and then dial.
Go over Dialing, Answering and Ending
7 Ways to Dial
Lift handset, then dial.
Redial soft key.
Edit dial in directory.
Headset button then dial.
New Call soft key.
Note: 1 additional way – dial number, then lift handset. Dials automatically.

7. Answering a Call Pick up handset Push Headset button
Push the Speaker button
Push the Answer Softkey
5 Ways to Answer
Pick up handset.
Answer soft key.
Headset or
Speaker button.
Line button that has a flashing phone icon.

8. Ending a Call Hang up Press the End Call soft key.
To end a headset call, press the Headset
button or End Call soft key.
4 Ways to End a Call
Hang up
Press End Call soft key.
Press Headset button or End Call.
Press Speaker button or End Call.

9. Answering a second call (Call Waiting)
All phones will have call waiting.
Press the Answer soft key. This will automatically put your first call on hold and answer the second call. To get back to your first call, press the hold softkey, use the scroll key to move up to the first call, hit the resume softkey.
All phones will have call waiting. You will hear 1 beep for second call coming in—this does NOT repeat after time. The person you are talking to does not hear the beep. You can then answer the second call.
Press the Answer soft key or the Line button to select a call.
To answer an additional incoming call, press the Hold soft key on original call, then press the Answer soft key or the Line button of the next incoming call.
Note: You do not have to place a call on Hold. If you select another call, it automatically places the first call on hold.
You can use the scroll key to switch between calls, using Hold, Resume, Trnsfer, etc. as needed.

10. Place a Call on Hold
Press the Hold soft key, this will put a pause symbol next to the line appearance on the phone
The call indicator next to the line extension will show a phone off hook if a call has not been placed on hold.
To return to the call, press the Resume soft key. =
Hold soft key.
Resume soft key.
Hold Soft Key

11. Redial the Most Recently Dialed #
Lift the handset and press the Redial soft key
Or to use the speaker phone, simply press the Redial soft key
Redial soft key.

12. To Send an active Call to Voicemail
Use the iDivert softkey on your phone
When on an active call, hit the “More” softkey twice and the iDivert softkey will be the second button on your LCD screen

13. Mute a Call
Press the Mute button. The mute button lights when a call is muted, indicating that the other party cannot hear you.
To disengage mute, press the Mute button again or lift the handset.
Press the Mute button. Button will be lit when activated. You can hear them but they can’t hear you.
Press the Mute button again to disengage.

14. Changing the LCD Contrast
Press the Settings button.
Press 1 on the dial pad to select “User Preferences” and then 4 for “Contrast” or use the Navigation button (up/down arrow) to highlight Contrast and press the Select soft key.
Press the up or down soft key to change the contrast to the desired level.
Press the OK soft key and then the Save soft key to save your setting.
Press Settings button.
Press 1.
Use the Up/Down soft keys.
Press OK.
Press Save to keep settings.

15. Adjusting the Ringer Settings
Press the up or down Volume key while the handset is in the cradle.
To change your ringer, press the Settings button, press 1 for “User Preferences”, then press 1 for “Rings”, press Select (Default Ring)
This will bring up the different Rings. You can play them and choose which one you would like to use as your default ring.
Handset in cradle.

16. Adjusting the Handset Volume
During a call, press the up or down Volume button. Press the Save soft key to apply the new volume level to future calls.
Handset off hook while in a call. Press Save if you want to apply to future calls.

17. Using the Directories Press the Directories button.
Missed Calls: Press 1 to select.
Received Calls: Press 2 to select.
Placed Calls: Press 3 to select.
Corporate Directory: Press 4 to select
Use the scroll bar to highlight the desired call, then pickup your handset (or push the Headset or Speaker button).
Note: The phone will save Missed, Received, and Placed calls.
You can use the scroll bar, then Select to choose from the directory also.
Press Directories button.
Missed – press 1.
Received – press 2.
Placed – press 3.
Note: Will save up to 32 in first three directories.
Can place calls straight from directory by pressing the Dial soft key.
If changes need to be made, press the Edit Dial soft key and make changes. (i.e. add 9 for outside calls, 9+1 for long distance, remove area code and add 9 for received cell phone calls, etc.)
Note: Missed calls – if you have a shared line appearance and that extension receives a call, it will appear as a missed call if you don’t answer it, regardless of whether the other person answers it or not.

18. Clear Call History Press the Directories button.
Select Missed, Received or Placed calls
Press the Clear soft key.
Press Directories.
Highlight the directory – Do NOT SELECT the directory. Only highlight it.
Press the Clear soft key.

19. Transfer Calls
During a call, press the Trnsfer soft key. This places the call on hold.
Dial the number to which you want to transfer the call and press the Trnsfer soft key again.
Hang up.
During call, press More soft key.
Press the Trnsfer soft key.
Dial extension.
Press Trnsfer soft key again.
Hang up.

20. Forward All Calls
Pickup your handset, press the CFwdAll soft key. You will hear two beeps.
Enter the number you would like to forward to as you would normally dial it. The LCD screen shows that your calls are being forwarded.
To Cancel Call Forwarding:
Press the CFwdAll soft key.
Press the CFwdAll soft key. You will hear two beeps.
Enter the 5 digit number.
(Notice screen: shows your calls are being forwarded)
To Cancel: press the CFwdAll key again.

21. Conference Calls
During a call press the Confrn soft key. This places the call on hold and opens a new line.
Dial the second party.
When the call connects, press the Confrn soft key again to add the new party to the conference call.
Limit: total of 5 phone lines.
To see who is currently on the Conference call, use the Conflist softkey to view all parties.
During a call, press the Confrn soft key.
Dial second party.
Press Confrn again.
Note: Limit of 6. When one person hangs up, others will hear two beeps. When one person joins in, others will hear one beep.

22. Conference Call Tips
To end a conference, all but one party must hang up.
To transfer a conference call to another telephone, press the Trnsfer soft key, dial the number to which you want to transfer the call, and press the Trnsfer soft key again. All parties are transferred to the new phone.

23. Softkeys of interest….
Select
Join
Callback

24. CCM User Page: https://CRIUS/ccmuser
Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

25. CCM User Page

26. CCM User Page: Options Menu

28. CCM User Page: Call Forwarding

29. CCM User Page: Speed Dials

30. Miscellaneous Phone Items
Internal Caller ID will show first and last name of caller.
External Caller ID will show the number only

31. Voic

32. How Do I Set Up My Mailbox?
Press the Messages button (shown in picture)
Enter your personal password
(Initially your password will be You will be prompted to change this the first time you login)
Follow the system prompts
-Say your name
-Enter a greeting
-Enter a new password
Messages Button

33. How Do You Know If You Have a Voice Mail?
Message Waiting Indicators
Red LED behind ear piece of handset
Envelope icon next to line extension
Light turns off and envelope disappears after all messages have been reviewed
Message Waiting Indicator

34. How Do I Check My Messages From a Phone?
From an Internal Phone
Confirm that the message waiting indicator is on
Press the messages button or dial the VM extension (770)
Enter your new password, hit #
Retrieve your messages
From an External Phone
Dial the full external phone number and press * during your greeting.
Enter your ID (your phones extension), hit #

35. Outlook: New Icon
View Mail for Outlook (VMO) Icon

36. Change VMO Settings first time in
The first time you use VMO, you should go in and select your Playback & Recording Devices as your phone or PC speakers

37. Change VMO Settings first time in
You will also need to go under options to set your primary extension and Voic server (THEA)

38. How can you tell if you have a Voicemail through Exchange?
A new message will appear in your inbox with the VMO icon, the subject will begin “Message from” so you can differentiate them from your s

39. How do I listen to my Voicemail inside Outlook?
Double click on the message inside Outlook, this screen will appear. From here you can control the message with the “VCR type” control box.
On first time use, make sure to select your 10 digit number with the “8” in front of it. This will be saved as your default setting.
With the playback feature you can listen to your message via your PC’s speakers, or the phone’s handset.
The light on the phone may not turn off instantly. This is controlled by the sync timing between your PC and the Notes server.
If you listen to your message and then mark it as unread (INSERT), it will not turn the MWI back on.

40. How can I record a message from inside Outlook?
Click on the VMO icon from the tool bar.
Click on the RED record button.
From there you will be able to choose how you want to record it, through the phone or a microphone attached to the PC.
You can also play the message back before you send it.

41. Voice Mail Short Cuts

42. Questions???

43. Thanks for coming!
Questions?
Brooke Boice