1. Assessment components
MODULE 3: ASSESSMENT AND CONTINUOUS IMPROVEMENT
Assessment components
Camellia Inman
Director of Strategic Planning and Assessment
Enrollment and Student Services
Wake Technical Community College
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Chief Student Development Administrator Leadership Academy

2. Assessment components
Mission
Annual Review
Action Plans
Findings
Targets
Measures
Outcomes
Goals
Assessment components

3. Mission Specific and clear
Defines what your service area, division, or unit does
Identifies your stakeholders
Aligns with the college mission and purpose
Aligns with the service area, division, or department mission

4. Goals Broad statements about what the unit wants to achieve
Related to the mission statement
Aligns with the goals of the division, service area, and/or stakeholders
Not directly measurable, progress towards them are measured by more specific measurable outcomes
Usually not achieved in one year, achieved over time

5. Outcomes (Intended)
Snapshot of how the unit is doing in its progress towards its goals
Describes where you want to be
Answers ‘Are we achieving or goals?’
S-M-A-R-T
Specific (detailed)
Measurable (action verbs)
Attainable
Realistic
Targeted or Time-Bound

6. Measures Ideally, two forms of measurement per outcome M-A-T-U-R-E
Matches or aligns directly with the outcome
Appropriate method to determine if outcome
achieved
Targets indicate desired level of performance
Reliable in that they are based on tested, known
methods that can be reproduced
Useful – they help identify what to improve
Effective and Efficient for evaluating how to
improve

7. Targets
Specific statements of desired level or timing of what you expect to achieve
Realistic and based on good practice or some appropriate level of achievement that you can justify
Used to judge whether or not you have met an outcome or not

8. Findings (Assessment Results)
Assessment results aligned with measure
Provides clear evidence supporting the conclusion that the target was met or not met
Details information reported about what data was collected and analyzed

9. Action Plans (Use of Results)
Actions align with assessment findings
Clear and detailed descriptions of how results are or will be used to make improvements
Actions include a completion timeline

10. Annual Review
Completed annually or most appropriate schedule for your division
One of the most important parts of your report
Evaluate strengths and weaknesses of your assessment
Reflect on your assessment process
Evidence of improvement based on analysis of results

11. References Photo Source: https://unsplash.com
Initiatives, N. V. (2015, April). NOVA Annual Planning and Evaluation: A Guide for Administrative Units and Campuses. Retrieved from Planning-and-Evaluation-A-Guide-for-Administrative- Units-and-Campuses.pdf
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12. Module 3: Assessment and continuous improvement
Chief Student Development Administrator Leadership Academy
Contact: Camellia Inman at