1. The Qualities and Skills of a Good Listener THE QUALITIES AND SKILLS OF A GOOD LISTENER
Good listening is about ‘tuning in’ to a person so that you are both on the same wavelength.
David Geldard

2. Availability Self-awareness Focus Safety
ATTENTIVE
Availability
Self-awareness
Focus
Safety

3. EMPATHIC
‘Walk in their shoes along their path’ - walk where they want to walk, explore what they want to explore, value what they value
Develop trust
Create a ‘safe place’ to express ‘feelings’ as well as disclose ‘facts’

4. NON-JUDGMENTAL
Accept
Respect
Value
Resist

5. NON-VERBAL SKILLS Sit down Open posture Lean towards
Eye contact maintained
Relax

6. VERBAL SKILLS
Ask
Reflect
Summarise
Listen and Look
Silence

7. RESPOND Give assurance and information
Encourage the person to get further help if required

8. I have learned that people will forget what you said, people will forget what you did but people will never forget how you made them feel.
Maya Angelou