1. Results from DG workshops
4th and 5th of December 2006
Helsinki

2. Results from DG workshops
Strategic management HR
Better regulation
Change management
Crisis management
Citizen/customer orientation
Trust, openness, service, service minded personnel
Performance measurement
Customer satisfaction
Personnel satisfaction
Effectiveness
Age management
Implication of demographic change
Immobility
Employer image

3. Areas of improvement in the working methods of EUPAN
Sustainability of themes and systematic follow-up
Indicators to measure our success/what works and what does not work.
Evidenced based analysis
More use of outside view (e.g. OECD)
Link to the MTP
TAKING CARE OF THE CURRENT STRENGTHS!