1. Delivering on Vision and Mission
Realising Your Vision and Mission
Enda Larkin

2. Delivering the Mission and Realising the Vision
Strategy
Review
Key Performance Measures
Financial
Measures
Customer
Measures
Employee
Measures
Quality
Measures
Strategy
Implementation
Key Activities
Getting the
Physical product
right
Making Service memorable
Gathering
Customer
Feedback
Understanding
Customer Expectations
Developing
Service
Goals
Developing
Efficient
Procedures
Personal
Commitment
Leadership
Skills
Engaged Employees
Strategy
Development
Strategic
Goals
Strategy
Business
Plans
Vision & Mission
Stakeholder Focus