1. Produce and Distribute
What does that mean?
Health Literacy
Produce and Distribute
Receive and Use It
Plain Language

2. English Language Competence
Take once a day.
Tome una vez al dia.
Tome once a day.
eleven

3. My child is always safest in my arms.
Cultural Competence
My child is always safest in my arms.
God decides when to take my baby.
Have a priest bless the car seats.

4. African American elderly expect to be respected
Tone of voice
Eye contact
Address as Mr., Mrs., or Ms.

5. This matters to health care
Patients with limited literacy were shown to have
Higher rate of hospitalization
Higher use of emergency services
This higher utilization has been associated with higher health care costs

6. A lot is happening.

8. Where Do We Begin?