QuickServe Online Training

QuickServe Online Training
Getting Started Overview QuickServe Online Training Getting Started Parts Service Warranty Cummins Power Generation (CPG) Help Desk

Getting Started Menu Getting Started Menu QuickServe Online Training Overview Basic Navigation Searches Settings

Getting Started Menu Overview Getting Started Menu QuickServe Online (QSOL) is a controlled access website that provides Parts & Service related information covering nearly 14 million Cummins engines built since 1960. Parts catalog information for engines built before 1984 does not include graphics and may consist of incomplete or partial lists of parts. For engines built before 1994, there are no online service documents. Paper manuals can be purchased for these engines. The website is routinely updated to provide the latest and most up-to-date information available, 24 hours a day 7 days a week.

QuickServe Online Features:
Getting Started Menu Overview Getting Started Menu QuickServe Online Features: Parts, Service, and Warranty information customized by your engine serial number. Content organized into “tabs” based on types of users including Parts, Service, Warranty, and Products. Settings Options - customization of user preferences Cummins Power Generation content (Manuals and Parts information) Calibration Downloads And more…

Information on QSOL is organized by tabs.
Getting Started Menu Basic Navigation Getting Started Menu Information on QSOL is organized by tabs. Enter an ESN (Engine Serial Number) here. Frequently Asked Questions link. Click on these tabs to either expand or collapse the view. If you experience trouble or notice any errors with information on QSOL, please let us know by submitting a QSOL Help Desk Ticket. You can do this by clicking on one of the Feedback/Help links.

Getting Started Menu Basic Navigation Getting Started Menu The information on the Parts, Service, and Warranty pages are organized into mini tabs. The Engine Service Name of the engine you have entered appears at the top of each of these pages. You can find a link for the Dataplate on the Parts, Service, and Warranty pages. The Dataplate on QSOL contains much of the same basic information about the engine as the physical Dataplate

Use this search box to search all of the content in QuickServe Online.
Getting Started Menu Searches Getting Started Menu Use this search box to search for content specific to the ESN you have entered into QuickServe Online. Use this search box to search all of the content in QuickServe Online.

Check “Every time I visit the webpage” and then click “OK”.
Getting Started Menu Browser Settings Getting Started Menu This page shows how to configure your browser with the settings that allow QSOL to operate at optimum performance. Make sure that you are on the “General” tab and then select “Settings.” Check “Every time I visit the webpage” and then click “OK”. In Internet Explorer select “Tools”, then “Internet Options.” You should then see a window that looks like this. Click “Delete”, then make sure the top four options are selected. After checking the top four options, select “Delete” to delete cookies and temporary internet files from Internet Explorer.

Power Generation Menu Browser Settings Getting Started Menu To configure your Internet Explorer settings to enable tabs select “Tools” then “Internet Options” and a new window will open. Make sure that you are on the “General” tab, then select “Settings” in the “Tabs” section. Click here to enable Tabbed Browsing. If tabs are not enabled, selecting a Parts Option will launch a new window.

You can change the language, font style, and font size here.
Getting Started Menu Website Settings Getting Started Menu You can customize some features of QSOL by going to the “Settings” tab. You can change the language, font style, and font size here. After you configure the settings to your liking, click the “Update Site Settings” button. It may appear as though nothing happened but when you click on a link to another page, the settings you have chosen will take effect.

QuickServe Online Parts Training
Menu Parts Menu QuickServe Online Parts Training Parts Catalog Campaigns & TRPs Product Announcements Related Information

Click the Parts tab to view the Parts page.
Menu Basic Navigation Parts Menu Click the Parts tab to view the Parts page. The information on the Parts page is organized into minor tabs for better accessibility. The Parts Catalog is the default tab on this page.

Jump straight to this engine’s Service Manual by clicking here.
Parts Menu Parts Catalog Parts Menu The ESN and Service Model name that this Parts Catalog pertains to appears at the top of the page. Jump straight to this engine’s Service Manual by clicking here. The Table Filter allows you to filter through the Parts Catalog simply by typing in a keyword. You can sort the catalog by Option, Repair Group, Group Name, or Build Type by clicking here. The default sort option is by Group Name.

Click here to print the Part Catalog Option List.
Parts Menu Parts Catalog Parts Menu You can perform a keyword search by typing in the name of the part Search: Crankshaft Options can be searched by Option Name Search: bb1726 Options Revisions can be searched by Option Name followed by an asterisk * Search: bb1726* Part number can be searched: "Cylinder Liner Kit" Search: Note: If searching for an Option with a hyphen - in it, please use quotes. Search: “bb " Click here to print the Part Catalog Option List. Click on the Option number to view the Option Detail page.

The ESN and Option Name appear as the title of the new tab.
Parts Menu Parts Catalog Parts Menu When an Option is selected a new tab or window is launched (depending on your browser settings). The ESN and Option Name appear as the title of the new tab.

Parts Menu Parts Catalog Parts Menu To configure your Internet Explorer settings to enable tabs select “Tools” then “Internet Options” and a new window will open. Make sure that you are on the “General” tab, then select “Settings” in the “Tabs” section. Click here to enable Tabbed Browsing. If tabs are not enabled, selecting a Parts Option will launch a new window.

This section shows what engines this part applies to.
Parts Menu Parts Catalog Parts Menu This section shows what engines this part applies to. You can adjust the size of the illustration by clicking these options. Click here to view your shopping cart. Click here to add a part to your shopping cart. You can check for supersessions or ReCon equivalents by clicking the part number.

Parts Menu Default View
Parts Catalog Parts Menu Default View The Parts Options have an expandable remarks column (where applicable), this reduces the need for scrolling. Click here to expand the remarks column for more detail. Expanded View

Parts Menu Parts Catalog Parts Menu After clicking on the part number a new window opens to display the information so you don’t have to leave the page.

Parts Menu Parts Catalog Parts Menu If you are looking up filters, you can click here to view the Fleetguard equivalent part number. After clicking in “View” the Fleetguard Part Number will appear along with a brief description and a picture of the part.

Parts Menu Campaigns & TRPs Parts Menu A Cummins Field Campaign is a set of proactive repair instructions to be followed on a specified population of engines. Engines identified in a Campaign are expected to be located so that modifications can be performed prior to a failure and within a specified period of time or limit of operation. A Cummins Temporary Repair Practice (TRP) is a set of repair instructions to be followed on a specified population of engines, if those engines have failures or complaints consistent with the ones identified in the TRP document. TRPs are fix as fail, not proactive like Campaigns, and are typically approved to avoid the future product coverage or policy cost associated with multiple failures from the same cause. When the text of the Campaign and TRP tabs is red, this means that there are active Campaigns and TRPs for this engine.

Click on the number to open a Campaign or TRP.
Parts Menu Campaigns & TRPs Parts Menu Click on the number to open a Campaign or TRP. Once opened, the Campaigns and TRPs show details of the repair practices along with any pertinent information and a list of the ESNs that are covered.

Click here to see the announcements for all products.
Parts Menu Product Announcements Parts Menu Product Announcements are documents that are used to notify users of upcoming Cummins products. The view for this tab defaults to only show announcements related to the engine model that is entered into QuickServe Online. Click on the blue text to open the document. Click here to see the announcements for all products.

Parts Menu Related Information Parts Menu The Related Information mini tab contains links to anything pertaining to Parts content that doesn’t fall under one of the categories of the other mini tabs. This includes things like Critical Parts List, Electrical Connector Database, and Related Parts Guide. The contents of this page are organized into two sections: Parts Applications and Parts Documents

QuickServe Online Service Training
Menu Service Menu QuickServe Online Service Training Basic Manual Information Troubleshooting & Repair Manual Service Manual Campaigns & TRPs Service Bulletins Technical Service Bulletins What’s New Service Tools Maintenance Schedule Fault Code Search Tab Engine Symptom Search Related Information

Click the Service tab to view the Service page.
Menu Service Tab Service Menu Click the Service tab to view the Service page. The information on the Service page is organized into minor tabs for better accessibility. The Manuals Tab is the default tab on this page.

Operation & Maintenance Manual
Service Menu Basic Manual Information Service Menu Owners Manual This manual contains information for the correct operation and maintenance of Cummins engines. Operation & Maintenance Manual This manual contains information for the correct operation and maintenance of Cummins engines. It also includes important safety information, engine and systems specifications, troubleshooting guidelines, and listings of Cummins Authorized Repair Locations and component manufacturers. Electronic Control System Troubleshooting & Repair Manual This manual provides instructions for troubleshooting symptoms and Fault Codes. Fault Code Troubleshooting Manual This manual provides instructions for troubleshooting Fault Codes and repairing this engine in the chassis. These manuals are available for newer Cummins Engines. Service Manual This manual contains instructions for troubleshooting and repairing this engine in the chassis, complete rebuild procedures and specifications. Disassembly, cleaning, inspection, and assembly instructions are included.

Click on a section title to expand or collapse the section content.
Service Menu Basic Manual Information Service Menu Please review the General Safety Instructions before performing any Service events. These can be found in the Introduction Section of every manual. Click on a section title to expand or collapse the section content. Select the procedure you wish to view and it will open up in the right hand section of the page. If you right click on the link you can open the procedure in a new window or tab. Click and drag here to adjust the size of the frame.

Service Menu Troubleshooting & Repair Manual Service Menu You can find troubleshooting steps for specific fault codes in Section TF of the Troubleshooting and Repair Manuals.

Service Menu Troubleshooting & Repair Manual Service Menu After clicking on a specific fault code you will be taken to the Fault Code Overview Page which gives you a brief description of the fault code and provides general information including related components. Click here to view the detailed troubleshooting steps for the fault code.

This section gives a brief outline of all the steps involved.
Service Menu Troubleshooting & Repair Manual Service Menu This section gives a brief outline of all the steps involved. Click on the links to jump straight to the step detail.

Service Menu Troubleshooting & Repair Manual Service Menu After following the guided steps, answer the question to determine the next step. Click on these links to start the next step or open a related procedure. Continue this process until you have diagnosed the problem

The procedures in the Service Manuals are organized by groups.
Menu Service Manual Service Menu If a Troubleshooting Symptom Tree is available for an engine, it can be found in the Service Manual. Click on the group title to see the procedures that pertain to that group. The procedures in the Service Manuals are organized by groups. Click here to view a procedure.

You can jump to a specific section by clicking on one of these links.
Service Menu Service Manual Service Menu The procedures are broken up into sections and each section contains steps to follow. You can jump to a specific section by clicking on one of these links. Click here to adjust the size of the illustration. Click here to go to the next step.

Service Menu Service Manual Service Menu If a Service Manual doesn’t appear in the manuals list, be sure to check the base engine Troubleshooting and Repair Manual. The Service Manual for some engines is included in the Troubleshooting and Repair Manual.

Service Menu Campaigns and TRPs Service Menu A Cummins Field Campaign is a set of proactive repair instructions to be followed on a specified population of engines. Engines identified in a Campaign are expected to be located so that modifications can be performed prior to a failure and within a specified period of time or limit of operation. A Cummins Temporary Repair Practice (TRP) is a set of repair instructions to be followed on a specified population of engines, if those engines have failures or complaints consistent with the ones identified in the TRP document. TRPs are fix as fail, not proactive like Campaigns, and are typically approved to avoid the future product coverage or policy cost associated with multiple failures from the same cause. When the text of the Campaign and TRP tabs is red, this means that there are active Campaigns and TRPs for this engine. If it appears grey, there are no active Campaigns or TRPs.

Service Menu Campaigns and TRPs Service Menu Click on the number to open a Campaign or TRP. Once opened, the Campaigns and TRPs show details of the repair practices along with any pertinent information and a list of the ESNs that are covered.

Service Menu Service Bulletins Service Menu Service Bulletins are documents that cover general topics such as Fuel for Cummins Engines, Oil for Cummins Engines, and Oil Analysis Recommendations. These documents are available for purchase by external customers and are also available in QSOL. Keyword searches can be used to find specific bulletins. After performing a search you can reset the search field by clicking here.

Service Menu Technical Service Bulletins (TSBs) Service Menu Technical Service Bulletins (TSBs) are temporary documents that are used to inform users about product issues, new/obsolete parts or new product releases. These documents are not available to external customers and can only be found on QSOL.

Service Menu Technical Service Bulletins (TSBs) Service Menu TSBs are divided into groups similar to how Service Manuals are laid out. You can perform a keyword search for titles or content and also filter by Groups. After performing a search you can reset the search field by clicking here.

Click here to see the Change History for the manual listed.
Service Menu What’s New Service Menu The What’s New mini tab lists recent changes to the publications that apply to the engine you have entered into QuickServe Online. Click here to see the Change History for the manual listed. Choose “All” and click “Search” to see the recent publication changes to all engines.

You can filter the list by Document Type and time period.
Service Menu What’s New Service Menu This page shows all of the publication changes that have been made on QuickServe Online. You can filter the list by Document Type and time period. Click on the blue text to open a publication.

Service Menu Service Tools Service Menu The Service Tools mini tab displays information about any Service Tools that may be required to carry out some service events for the ESN you are inquiring about. This mini tab also contains links to Electronic Service Tools like INSITE, INCAL, and EDS. The Service Tools section displays the same links for all engines, while the Service Tool Instructions section shows tools that apply specifically to the ESN entered.

Service Menu Maintenance Schedule Service Menu The Maintenance mini tab shows a link to the Maintenance Schedule located in the Operation and Maintenance Manual for the ESN that is entered in QSOL. Click the link to open the O & M Manual. The complete manual can also be accessed by going to the Manuals mini tab.

Service Menu Fault Code Search Tab Service Menu If an engine has multiple active Fault Codes, the Engine Fault Code Analyzer can help you determine which one to troubleshoot first. Click on the Fault Code Search mini tab located under the main Service tab.

Add or remove fault codes by clicking these links.
Service Menu Fault Code Search Tab Service Menu An ESN or Service Model Name has to be entered into QuickServe Online for the Fault Code Analyzer Tool to be used. Enter all active fault codes and any inactive fault codes that have been logged in the last 25 engine hours. Once a fault code is entered, the Fault Code Analyzer Tool will display the fault code description. Add or remove fault codes by clicking these links. After entering all of the fault codes, click “Analyze”.

To reset the search, click here.
Service Menu Fault Code Search Tab Service Menu Fault Code Analyzer Tool will display the Root Fault Code and the Dependent Fault Codes. You should then troubleshoot each Root Fault Code one at a time in the order displayed. Click on the fault code to see the troubleshooting steps for that fault code. To reset the search, click here. The Dependant Fault Codes are codes that can be eliminated from the troubleshooting process by troubleshooting the Root Fault Codes.

Click “Go Back” to jump back and add or remove fault codes.
Service Menu Fault Code Search Tab Service Menu As you click on the fault codes, the links turn green to let you know which ones you’ve checked. Click “Go Back” to jump back and add or remove fault codes. Click here to clear the fault codes and analyze more.

Service Menu Fault Code Search Tab Service Menu You can use the Engine Fault Code Search tool to quickly find troubleshooting steps for a particular Fault Code. When you enter the Fault Code and click “Search” you are automatically taken to the Fault Code overview page.

Enter a SPN and a FMI code and click “Search”.
Service Menu Fault Code Search Tab Service Menu You can use the SPN/FMI to Fault Code Tool to cross-reference SPN/FMI Codes with Cummins Fault Codes. Enter a SPN and a FMI code and click “Search”. The equivalent fault code will appear here. Click “Search” to see a detailed summary of the fault code.

Click here to see the troubleshooting steps for this fault code.
Service Menu Fault Code Search Tab Service Menu After clicking “Search” you can see detailed information about the fault code including Description, reason that the fault code appears, possible effect it will have on the engine, and more. Click here to see the troubleshooting steps for this fault code.

Service Menu Engine Symptom Search Service Menu You can use the Engine Symptom Search tool to find troubleshooting steps based on symptoms rather than Fault Codes. Select the symptom that you are looking for from the drop-down list and you will be automatically taken to the troubleshooting steps for that symptom. Alphabetical order is the default for the drop-down menu but you can sort by most used symptom trees by clicking here.

Service Menu Related Information Service Menu The Related Information mini tab contains links to anything pertaining to Service content that doesn’t fall under one of the categories of the other mini tabs. This includes things like Calibration Downloads, Regulatory Documents, and the Publications Catalog.

QuickServe Online Warranty Training
Menu Warranty Menu QuickServe Online Warranty Training Warranty Manuals Warranty Alerts & Memos Campaigns & TRPs Account Team Coverage What’s New Standard Repair Times (SRTs) RAPIDSERVE Related Information

Click the Warranty tab to view the Warranty page.
Menu Warranty Tab Warranty Menu Click the Warranty tab to view the Warranty page. The information on the Warranty page is organized into minor tabs for better accessibility. The Manuals Tab is the default tab on this page.

Warranty Menu Warranty Manuals Warranty Menu The Warranty Administration Manual contains warranty information for engines and parts. The Warranty Failure Code Manual contains information on the Failure Codes that are required when submitting a Warranty Claim.

Warranty Menu Warranty Alerts & Memos Warranty Menu Warranty Alerts are documents used to communicate changes in warranty coverage, practices and procedures. Warranty Memos are designed for communicating information related to Cummins that does not directly impact the Warranty Administration Manual. Click on one of the links to see the details of a specific Alert or Memo.

Service Menu Campaigns and TRPs Warranty Menu A Cummins Field Campaign is a set of proactive repair instructions to be followed on a specified population of engines. Engines identified in a Campaign are expected to be located so that modifications can be performed prior to a failure and within a specified period of time or limit of operation. A Cummins Temporary Repair Practice (TRP) is a set of repair instructions to be followed on a specified population of engines, if those engines have failures or complaints consistent with the ones identified in the TRP document. TRPs are fix as fail, not proactive like Campaigns, and are typically approved to avoid the future product coverage or policy cost associated with multiple failures from the same cause. When the text of the Campaign and TRP tabs is red, this means that there are active Campaigns and TRPs for this engine. If it appears grey, there are no active Campaigns or TRPs.

Service Menu Campaigns and TRPs Warranty Menu Click on the number to open a Campaign or TRP. Once opened, the Campaigns and TRPs show details of the repair practices along with any pertinent information and a list of the ESNs that are covered.

Click here for detailed information about an ATC.
Warranty Menu Account Team Coverages Warranty Menu Account Team Coverage (ATC) is a set of repair instructions to be followed on a population of engines installed in specific OEM applications. Each published ATC will provide specific documentation including the claim filing criteria and repair details. If an engine has applicable ATC, the details of the coverage will be displayed in the same area as Campaigns/TRPs on QuickServe Online (QSOL). If an engine has an active or open ATC the text on the mini tab will appear in red. Click here for detailed information about an ATC.

Click here to see the Change History for the manual listed.
Warranty Menu What’s New Warranty Menu The What’s New mini tab lists recent changes to the publications that apply to the engine you have entered into QuickServe Online. Click here to see the Change History for the manual listed. Choose “All” and click “Search” to see the recent publication changes to all engines.

Warranty Menu Standard Repair Times (SRTs) Warranty Menu Standard Repair Times (SRTs) are lists of work tasks (procedures) and the time required to perform those tasks. These links offer more detailed information about SRTs and how to use them.

Choose the Manufacturer, Model, and Group to view the available SRTs.
Warranty Menu Standard Repair Times (SRTs) Warranty Menu Choose the Manufacturer, Model, and Group to view the available SRTs. Click on the procedure number to view the SRT.

The SRT will appear here.
Warranty Menu Standard Repair Times (SRTs) Warranty Menu The SRT will appear here. This section lists all of the steps that are included in this SRT. If you wish to report errors with Standard Repair Times, Global Standard Quotes, and/or Service Accessibility Ratings, click here and follow the directions.

Click here to go to the RAPIDSERVE website.
Warranty Menu RAPIDSERVE Warranty Menu The RAPIDSERVE mini tab contains many links that contain information and training files to help you with the RAPIDSERVE website and filing claims. Click here to go to the RAPIDSERVE website.

Warranty Menu Warranty Tab Warranty Menu The Related Information mini tab is divided into two sections: Warranty Applications and Warranty Documents. Here you can find helpful links like World Wide Extended Coverage, Enhanced Parts Return Program, and Oil Consumption Reports.

QuickServe Online CPG Training
Power Generation Menu Basic Navigation QuickServe Online CPG Training Basic Information Manuals Literature Search

Cummins Power Generation content can be found by using this section.
Menu Basic Information CPG Menu Cummins Power Generation content can be found by using this section.

Power Generation Menu Basic Information CPG Menu To search for manuals that apply to a specific model of generator you must enter the Plant, Model, and Spec of the unit. This information can be found on the unit’s dataplate. Click “CPG Model Information Page” to see literature that applies to the generator that is listed at the top of this section. This link will allow you to use advanced search features to find specific manuals and other CPG literature.

Power Generation Menu Manuals CPG Menu Most manuals are only available in PDF format, however some are also available in HTML format. To open, click on the icon of the format in which you wish to view the manual.

Power Generation Menu Basic Navigation CPG Menu Use the Global Literature Number Search to find specific documents or manuals without having to enter the Plant, Model, and Spec of the generator. The Advanced Search feature allows you to customize your search by choosing categories from the drop-down menus. You can also perform a keyword search.

Customer Support Menu Customer Support Menu QuickServe Online Training Help Desk: Basic Information Frequently Asked Questions Feedback/Help Links QSOL Help Desk Tickets

QuickServe Online Help Desk hours of Operation:
Customer Support Menu QSOL Help Desk Customer Support Menu QuickServe Online Help Desk hours of Operation: Monday - Friday 7am - 4pm EDT GMT/UTC -5 hours Closed on all major US holidays Our Goal is to respond to each Help Desk Ticket within 1 business day. If you need to report a product problem or request technical assistance with engine repairs, or if you have an immediate need for parts information not found in QuickServe Online, please contact: • Your normal Cummins support person. • Your local Cummins distributor (select "Service Locator" under "My Applications" in QuickServe Online) • The Cummins Customer Assistance Center for your area: ○ United States & Canada: Call DIESELS ( ). ○ Europe/Middle East/Africa: Call +44 (0) (UK/Eire Freefone ) ○ Elsewhere, go to select "Customer Assistance", then "Contact Information"

Customer Support Menu Frequently Asked Questions Customer Support Menu If you have any questions or need assistance with QuickServe Online please check the Frequently Asked Questions section, you may find an easy answer. The questions are arranged by category. Just click on a question to view the answer. If you don’t find the answer to your question you can submit a QuickServe Online Help Desk Ticket.

Customer Support Menu Feedback/Help Links Customer Support Menu To submit a QuickServe Online Help Desk Ticket, click on one of the Feedback/Help links.

Customer Support Menu QSOL Help Desk Tickets Customer Support Menu Please take a moment to read this before submitting a Help Desk Ticket.

Customer Support Menu QSOL Help Desk Tickets Customer Support Menu You will be sent notifications about the progress of your ticket, so be sure the correct address is entered. Please provide as much detail as possible when submitting a ticket. The more information we have the better we can respond. The HTTP Referrer allows us to see the page you were on at the time when the ticket was submitted. If you would like to report an error with the content of QuickServe Online, please go to the location the error occurred and submit your ticket from that page.

Customer Support Menu QSOL Help Desk Tickets Customer Support Menu You can see all of your active QuickServe Online Help Desk Tickets by clicking this link.

This screen shows you the status of your tickets.
Customer Support Menu QSOL Help Desk Tickets Customer Support Menu This screen shows you the status of your tickets. Your name will appear here Click here to see details about a ticket.

QuickServe Online Training

Similar presentations

Presentation on theme: "QuickServe Online Training"— Presentation transcript:

Similar presentations

About project

Feedback

Log in

Auth with social network:

QuickServe Online Training

Similar presentations

Presentation on theme: "QuickServe Online Training"— Presentation transcript:

Similar presentations

About project

Feedback