1. BUSINESS AND LEADERSHIP DEVELOPMENT
DEB KERRISON
BUSINESS AND LEADERSHIP DEVELOPMENT
Workshops
Emotional Intelligence
Leadership and Communication
Time Management
Appreciative Inquiry
Change in Action

2. At the end of this session, you should know how to:
This workshop is designed to assist you to define workplace behavior and how it shapes the culture.
Participants will learn how to understand and recognise emotional triggers and learn to respond rather than react, improving communication.
The program is appropriate for teams who are responsible for understanding the roles and the responsibilities that are associated with team building and leading self and of others.
Workshop Outline
Personal competence comprises your self-awareness and self-management skills, which focus more on you individually than on your interactions with other people. Personal competence is your ability to stay aware of your emotions and manage your behaviour and tendencies.
Self-Awareness is your ability to accurately perceive your emotions and stay aware of them as they happen.
Self-Management is your ability to use awareness of your emotions to stay flexible and positively direct your behaviour.
Social competence is made up of your social awareness and relationship management skills; social competence is your ability to understand other people’s moods, behaviour, and motives to respond effectively and improve the quality of your relationships.
Social Awareness is your ability to accurately pick up on emotions in other people and understand what is really going on.
Relationship Management is your ability to use awareness of your emotions and the others’ emotions to manage interactions successfully.
Communicating Effectively is understanding self and how others perceive behaviours Identifying the impact of emotions in the workplace.
Team Building and leading in recognising and appreciating the emotional strengths and weaknesses of promoting the development of self and others.
At the end of this session, you should know how to:
provide opportunities for others to express their thoughts and feelings
assist others to understand the effect of their behaviour and emotions on others in the workplace
encourage the self-management of emotions in others
encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes
encourage a positive emotional climate in the workplace
use the strengths of workgroup members to achieve workplace outcomes.

3. Leadership and Communication
This workshop is designed to provide employees with an understanding of the role of effective leadership in the workplace.
The program is appropriate for current and potential managers or members of management teams who are responsible for the establishment of the site management systems, plans and policies.
Participants will be given an understanding of the responsibilities that are associated with leadership such as ensuring safety, teamwork, operational planning, effective communication and continuous improvement processes.
Workshop Outline
Effective Communication Skills
Understanding the importance of effective communication
Delivering information to crews, e.g. Toolbox talks
Communicating with individuals (adjusting communication styles)
Use of non-verbal communication i.e. body language, tone, emotion
Written communication
Communication with management
Continuous Improvement and Operational Planning
Understanding the need for change
Consultative processes to enable change
The operational planning
Principles of Leadership
Leadership Styles
Leadership Self-Assessment
Responsibility of Leadership
Leading Teams Effectively
Managing People
Team decision making
Delegation
Informal and formal feedback
Performance appraisals
Staff development

4. Activities and time management worksheets included
The PD Training Time Management Training Course will help you become more productive and more efficient in your role and includes training in effective time management strategies such as goal setting, task prioritisation and delegation, applying Pareto's 80/20 rule, managing s, how to overcome the procrastination habit and much more.
Workshop Outline
TIME MANAGEMENT TRAINING WORKSHOP OUTLINE
Understanding, identifying and defining your long-term goals is the very first step when implementing an effective time management solution. With the broader goal in the background, you can now set a series of medium and short-term goals that will effectively lead you to achieving the cherished long-term goals in your life.
By applying the skills taught in this Time Management Workshop, you can optimise your efforts to ensure that you concentrate as much of your time and energy as possible on the high-payoff tasks. This ensures that you achieve the greatest benefit possible with the limited amount of time available to you. Contrary to popular belief, effective time management is not necessarily based on doing more things in less time.
IN THIS WORKSHOP YOU WILL LEARN HOW TO:
Set S.M.A.R.T. goals
Prioritise effectively
Understand how to apply the 80:20 rule
Categorise tasks using the Urgent/Important Matrix
Manage
Plan strategically
Gain lasting skills to tackle procrastination
Handle high pressure, crisis situations with ease
Learn to organise the workspace for efficiency
Master when and how to delegate for maximum productivity
Set daily rituals for better productivity
Gain insightful skills to better manage meetings Discover alternatives to in-person meetings
This is an interactive, fun, hands-on workshop designed to identify and improve time management skills.
Activities and time management worksheets included

5. Appreciative Inquiry is a strength-based, capacity building approach to transforming human systems toward a shared image of their most positive potential by first discovering the very best in their shared experience
A theory of collective action designed to evolve the vision and will of a group, organization, or a society as a whole
4 D Model of Appreciative Inquiry
 Discovery – What gives us life? The best of what is. Appreciating
 Dream – What might be? Envisioning Results
 Design – What should be the ideal? Co-constructing
 Destiny – How to empower, learn, and improvise? Sustaining
Key Principles Appreciative Inquiry
 Constructivist Principle – words create worlds
 Principle of Simultaneity – inquiry and change can and should be simultaneous
 Poetic Principle – organizations are open book with pasts, presents and futures
 Anticipatory Principle – we project the future
 Positive Principle - Shift from Deficit to Capacity Building
This is an interactive, fun, hands-on workshop designed to discover, dream, design and create our destiny for future success

6. Activities and change in action worksheets included
IT’S AN ERA OF CHANGE
You’ve got to basically accept change as an everyday event and believe that it is a good thing!
Communicating about Change
(5 Communication Points)
Why is the change necessary? (rationale)
What are we changing to? (Vision)
How and when do we intend to get there? (plan)
What is the personal impact? (what's in it for me?)
Is help available to support transitions? (resources)
What are we changing to?
Globally unified
More efficient
More profitable
More customer focused
What help do you need to support change?
This is an interactive, fun, hands-on workshop designed to identify and improve change management skills.
Activities and change in action worksheets included