1. QuickServe Online Parts Training
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QuickServe Online Parts Training
Getting Started
Parts
Service
Cummins Power Generation
Help Desk

2. QuickServe Online Training
Getting
Started
Menu
Overview
QuickServe Online Training
Overview
Basic Navigation
Settings

3. Getting
Started
Menu
Overview
Getting Started Menu
QuickServe Online (QSOL) is a controlled access website that provides Parts & Service related information covering nearly 14 million Cummins engines built since 1960.
Parts catalog information for engines built before 1984 does not include graphics and may consist of incomplete or partial lists of parts.
For engines built before 1994, there are no online service documents. Paper manuals can be purchased for these engines.
The website is routinely updated to provide the latest and most up-to-date information available, 24 hours a day 7 days a week.

4. QuickServe Online Features:
Getting
Started
Menu
Overview
Getting Started Menu
QuickServe Online Features:
Parts, Service, and Warranty information customized by your engine serial number.
Content organized into “tabs” based on types of users including Parts, Service, Warranty, and Products.
Settings Options - customization of user preferences
Cummins Power Generation content (Manuals and Parts information)
Calibration Downloads
And more…

5. Information on QSOL is organized by tabs.
Getting
Started
Menu
Basic Navigation
Getting Started Menu
Information on QSOL is organized by tabs.
Enter an ESN (Engine Serial Number) here.
Frequently Asked Questions link.
Click on these tabs to either expand or collapse the view.
If you experience trouble or notice any errors with information on QSOL, please let us know by submitting a QSOL Help Desk Ticket. You can do this by clicking on one of the Feedback/Help links.

6. You can find a link for the Dataplate on the Parts and Service pages.
Getting
Started
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Basic Navigation
Getting Started Menu
The Engine Service Name of the engine you have entered appears at the top of each of these pages.
The information on the Parts and Service pages is organized into mini tabs.
You can find a link for the Dataplate on the Parts and Service pages.
The Dataplate on QSOL contains much of the same basic information about the engine as the physical Dataplate

7. Check “Every time I visit the webpage” and then click “OK”.
Getting
Started
Menu
Browser Settings
Getting Started Menu
This page shows how to configure your browser with the settings that allow QSOL to operate at optimum performance.
Make sure that you are on the “General” tab and then select “Settings.”
Check “Every time I visit the webpage” and then click “OK”.
In Internet Explorer select “Tools”, then “Internet Options.” You should then see a window that looks like this.
Click “Delete”, then make sure the top four options are selected.
After checking the top four options, select “Delete” to delete cookies and temporary internet files from Internet Explorer.

8. Power
Generation
Menu
Browser Settings
Getting Started Menu
To configure your Internet Explorer settings to enable tabs select “Tools” then “Internet Options” and a new window will open. Make sure that you are on the “General” tab, then select “Settings” in the “Tabs” section.
Click here to enable Tabbed Browsing. If tabs are not enabled, selecting a Parts Option will launch a new window.

9. You can change the language, font style, and font size here.
Getting
Started
Menu
Website Settings
Getting Started Menu
You can customize some features of QSOL by going to the “Settings” tab.
You can change the language, font style, and font size here.
After you configure the settings to your liking, click the “Update Site Settings” button. It may appear as though nothing happened but when you click on a link to another page, the settings you have chosen will take effect.

10. QuickServe Online Parts Training
Menu
Menu
QuickServe Online Parts Training
Parts Catalog
Tabbed Browsing
Parts Option Detail
Parts Supersessions

11. Click the Parts tab to view the Parts page.
Menu
Basic Navigation
Parts Menu
Click the Parts tab to view the Parts page.
The information on the Parts page is organized into minor tabs for better accessibility. The Parts Catalog is the default tab on this page.

12. Jump straight to this engine’s Service Manual by clicking here.
Parts
Menu
Parts Catalog
Parts Menu
The ESN and Service Model name that this Parts Catalog pertains to appears at the top of the page.
Jump straight to this engine’s Service Manual by clicking here.
The Table Filter allows you to filter through the Parts Catalog simply by typing in a keyword.
You can sort the catalog by Option, Repair Group, Group Name, or Build Type by clicking here. The default sort option is by Group Name.

13. Click here to print the Part Catalog Option List.
Parts
Menu
Parts Catalog
Parts Menu
You can perform a keyword search by typing in the name of the part Search: Crankshaft
Options can be searched by Option Name Search: bb1726
Options Revisions can be searched by Option Name followed by an asterisk * Search: bb1726*
Part number can be searched: "Cylinder Liner Kit" Search:
Note: If searching for an Option with a hyphen - in it, please use quotes. Search: “bb "
Click here to print the Part Catalog Option List.
Click on the Option number to view the Option Detail page.

14. The ESN and Option Name appear as the title of the new tab.
Parts
Menu
Tabbed Browsing
Parts Menu
When an Option is selected a new tab or window is launched (depending on your browser settings).
The ESN and Option Name appear as the title of the new tab.

15. Parts
Menu
Tabbed Browsing
Parts Menu
To configure your Internet Explorer settings to enable tabs select “Tools” then “Internet Options” and a new window will open. Make sure that you are on the “General” tab, then select “Settings” in the “Tabs” section.
Click here to enable Tabbed Browsing. If tabs are not enabled, selecting a Parts Option will launch a new window.

16. This section shows what engines this part applies to.
Parts
Menu
Parts Option Detail
Parts Menu
This section shows what engines this part applies to.
You can adjust the size of the illustration by clicking these options.
Click here to view your shopping cart.
Click here to add a part to your shopping cart.
You can check for supersessions or ReCon equivalents by clicking the part number.

17. Parts Menu Default View
Parts Option Detail
Parts Menu
Default View
The Parts Options have an expandable remarks column (where applicable), this reduces the need for scrolling. Click here to expand the remarks column for more detail.
Expanded View

18. Parts
Menu
Parts Supersessions
Parts Menu
After clicking on the part number a new window opens to display the information so you don’t have to leave the page.

19. Parts
Menu
Parts Supersessions
Parts Menu
If you are looking up filters, you can click here to view the Fleetguard equivalent part number.
After clicking in “View” the Fleetguard Part Number will appear along with a brief description and a picture of the part.

20. QuickServe Online Service Training
Menu
Basic Navigation
QuickServe Online Service Training
Basic Manual Information
Troubleshooting & Repair Manual
Service Manual
Service Bulletins
Service Tools
Fault Code Search Tab
Engine Symptom Search

21. Click the Service tab to view the Service page.
Menu
Service Tab
Service Menu
Click the Service tab to view the Service page.
The information on the Service page is organized into minor tabs for better accessibility. The Manuals Tab is the default tab on this page.

22. Operation & Maintenance Manual
Service
Menu
Basic Manual Information
Service Menu
Owners Manual
This manual contains information for the correct operation and maintenance of Cummins engines.
Operation & Maintenance Manual
This manual contains information for the correct operation and maintenance of Cummins engines. It also includes important safety information, engine and systems specifications, troubleshooting guidelines, and listings of Cummins Authorized Repair Locations and component manufacturers.
Electronic Control System Troubleshooting & Repair Manual
This manual provides instructions for troubleshooting symptoms and Fault Codes.
Fault Code Troubleshooting Manual
This manual provides instructions for troubleshooting Fault Codes and repairing this engine in the chassis. These manuals are available for newer Cummins Engines.
Service Manual
This manual contains instructions for troubleshooting and repairing this engine in the chassis, complete rebuild procedures and specifications. Disassembly, cleaning, inspection, and assembly instructions are included.

23. Click on a section title to expand or collapse the section content.
Service
Menu
Basic Manual Information
Service Menu
Please review the General Safety Instructions before performing any Service events. These can be found in the Introduction Section of every manual.
Click on a section title to expand or collapse the section content.
Select the procedure you wish to view and it will open up in the right hand section of the page. If you right click on the link you can open the procedure in a new window or tab.
Click and drag here to adjust the size of the frame.

24. Service
Menu
Troubleshooting & Repair Manual
Service Menu
You can find troubleshooting steps for specific fault codes in Section TF of the Troubleshooting and Repair Manuals.

25. Service
Menu
Troubleshooting & Repair Manual
Service Menu
After clicking on a specific fault code you will be taken to the Fault Code Overview Page which gives you a brief description of the fault code and provides general information including related components.
Click here to view the detailed troubleshooting steps for the fault code.

26. This section gives a brief outline of all the steps involved.
Service
Menu
Troubleshooting & Repair Manual
Service Menu
This section gives a brief outline of all the steps involved.
Click on the links to jump straight to the step detail.

27. Service
Menu
Troubleshooting & Repair Manual
Service Menu
After following the guided steps, answer the question to determine the next step.
Click on these links to start the next step or open a related procedure. Continue this process until you have diagnosed the problem

28. The procedures in the Service Manuals are organized by groups.
Menu
Service Manual
Service Menu
If a Troubleshooting Symptom Tree is available for an engine, it can be found in the Service Manual.
Click on the group title to see the procedures that pertain to that group.
The procedures in the Service Manuals are organized by groups.
Click here to view a procedure.

29. You can jump to a specific section by clicking on one of these links.
Service
Menu
Service Manual
Service Menu
The procedures are broken up into sections and each section contains steps to follow.
You can jump to a specific section by clicking on one of these links.
Click here to adjust the size of the illustration.
Click here to go to the next step.

30. Service
Menu
Service Manual
Service Menu
If a Service Manual doesn’t appear in the manuals list, be sure to check the base engine Troubleshooting and Repair Manual.
The Service Manual for some engines is included in the Troubleshooting and Repair Manual.

31. Service
Menu
Service Bulletins
Service Menu
Service Bulletins are documents that cover general topics such as Fuel for Cummins Engines, Oil for Cummins Engines, and Oil Analysis Recommendations. These documents are available for purchase by external customers and are also available in QSOL.
Keyword searches can be used to find specific bulletins. After performing a search you can reset the search field by clicking here.

32. Service
Menu
Service Tools
Service Menu
The Service Tools mini tab displays information about any Service Tools that may be required to carry out some service events for the ESN you are inquiring about.
This mini tab also contains links to Electronic Service Tools like INSITE, INCAL, and EDS.
The Service Tools section displays the same links for all engines, while the Service Tool Instructions section shows tools that apply specifically to the ESN entered.

33. Service
Menu
Fault Code Search Tab
Service Menu
If an engine has multiple active Fault Codes, the Engine Fault Code Analyzer can help you determine which one to troubleshoot first. Click on the Fault Code Search mini tab located under the main Service tab.

34. Add or remove fault codes by clicking these links.
Service
Menu
Fault Code Search Tab
Service Menu
An ESN or Service Model Name has to be entered into QuickServe Online for the Fault Code Analyzer Tool to be used. Enter all active fault codes and any inactive fault codes that have been logged in the last 25 engine hours.
Once a fault code is entered, the Fault Code Analyzer Tool will display the fault code description.
Add or remove fault codes by clicking these links.
After entering all of the fault codes, click “Analyze”.

35. To reset the search, click here.
Service
Menu
Fault Code Search Tab
Service Menu
Fault Code Analyzer Tool will display the Root Fault Code and the Dependent Fault Codes. You should then troubleshoot each Root Fault Code one at a time in the order displayed.
Click on the fault code to see the troubleshooting steps for that fault code.
To reset the search, click here.
The Dependant Fault Codes are codes that can be eliminated from the troubleshooting process by troubleshooting the Root Fault Codes.

36. Click “Go Back” to jump back and add or remove fault codes.
Service
Menu
Fault Code Search Tab
Service Menu
As you click on the fault codes, the links turn green to let you know which ones you’ve checked.
Click “Go Back” to jump back and add or remove fault codes.
Click here to clear the fault codes and analyze more.

37. Service
Menu
Fault Code Search Tab
Service Menu
You can use the Engine Fault Code Search tool to quickly find troubleshooting steps for a particular Fault Code.
When you enter the Fault Code and click “Search” you are automatically taken to the Fault Code overview page.

38. Enter a SPN and a FMI code and click “Search”.
Service
Menu
Fault Code Search Tab
Service Menu
You can use the SPN/FMI to Fault Code Tool to cross-reference SPN/FMI Codes with Cummins Fault Codes.
Enter a SPN and a FMI code and click “Search”.
The equivalent fault code will appear here. Click “Search” to see a detailed summary of the fault code.

39. Click here to see the troubleshooting steps for this fault code.
Service
Menu
Fault Code Search Tab
Service Menu
After clicking “Search” you can see detailed information about the fault code including Description, reason that the fault code appears, possible effect it will have on the engine, and more.
Click here to see the troubleshooting steps for this fault code.

40. Service
Menu
Engine Symptom Search
Service Menu
You can use the Engine Symptom Search tool to find troubleshooting steps based on symptoms rather than Fault Codes.
Select the symptom that you are looking for from the drop-down list and you will be automatically taken to the troubleshooting steps for that symptom. Alphabetical order is the default for the drop-down menu but you can sort by most used symptom trees by clicking here.

41. QuickServe Online CPG Training
Power
Generation
Menu
Basic Navigation
QuickServe Online CPG Training
Basic Information
Manuals
Literature Search

42. Cummins Power Generation content can be found by using this section.
Menu
Basic Information
CPG Menu
Cummins Power Generation content can be found by using this section.

43. Power
Generation
Menu
Basic Information
CPG Menu
To search for manuals that apply to a specific model of generator you must enter the Plant, Model, and Spec of the unit. This information can be found on the unit’s dataplate.
Click “CPG Model Information Page” to see literature that applies to the generator that is listed at the top of this section.
This link will allow you to use advanced search features to find specific manuals and other CPG literature.

44. Power
Generation
Menu
Manuals
CPG Menu
Most manuals are only available in PDF format, however some are also available in HTML format. To open, click on the icon of the format in which you wish to view the manual.

45. Power
Generation
Menu
Basic Navigation
CPG Menu
Use the Global Literature Number Search to find specific documents or manuals without having to enter the Plant, Model, and Spec of the generator.
The Advanced Search feature allows you to customize your search by choosing categories from the drop-down menus. You can also perform a keyword search.

46. QuickServe Online Training
Customer
Support
Menu
Menu
QuickServe Online Training
Help Desk: Basic Information
Frequently Asked Questions
Feedback/Help Links
QSOL Help Desk Tickets

47. QuickServe Online Help Desk hours of Operation:
Customer
Support
Menu
QSOL Help Desk
Help Desk Menu
QuickServe Online Help Desk hours of Operation:
Monday - Friday 7am - 4pm EDT GMT/UTC -5 hours
Closed on all major US holidays
Our Goal is to respond to each Help Desk Ticket within 1 business day.
If you need to report a product problem or request technical assistance with engine repairs, or if you have an immediate need for parts information not found in QuickServe Online, please contact:
• Your normal Cummins support person.
• Your local Cummins distributor (select "Service Locator" under "My Applications" in QuickServe Online)
• The Cummins Customer Assistance Center for your area:
○ United States & Canada: Call DIESELS ( ).
○ Europe/Middle East/Africa: Call +44 (0) (UK/Eire Freefone )
○ Elsewhere, go to select "Customer Assistance", then "Contact Information"

48. Customer
Support
Menu
Frequently Asked Questions
Help Desk Menu
If you have any questions or need assistance with QuickServe Online please check the Frequently Asked Questions section, you may find an easy answer.
The questions are arranged by category. Just click on a question to view the answer.
If you don’t find the answer to your question you can submit a QuickServe Online Help Desk Ticket.

49. Customer
Support
Menu
Feedback/Help Links
Help Desk Menu
To submit a QuickServe Online Help Desk Ticket, click on one of the Feedback/Help links.

50. Customer
Support
Menu
QSOL Help Desk Tickets
Help Desk Menu
Please take a moment to read this before submitting a Help Desk Ticket.

51. Customer
Support
Menu
QSOL Help Desk Tickets
Help Desk Menu
You will be sent notifications about the progress of your ticket, so be sure the correct address is entered.
Please provide as much detail as possible when submitting a ticket. The more information we have the better we can respond.
The HTTP Referrer allows us to see the page you were on at the time when the ticket was submitted. If you would like to report an error with the content of QuickServe Online, please go to the location the error occurred and submit your ticket from that page.

52. Customer
Support
Menu
QSOL Help Desk Tickets
Help Desk Menu
You can see all of your active QuickServe Online Help Desk Tickets by clicking this link.

53. This screen shows you the status of your tickets.
Customer
Support
Menu
QSOL Help Desk Tickets
Help Desk Menu
This screen shows you the status of your tickets.
Your name will appear here
Click here to see details about a ticket.