1. Building Blocks for Success HR Management Basics for the Pharmacy
Patricia A. Frame
STRATEGIES FOR HUMAN RESOURCES

2. Building Blocks for Success
We will cover:
WOW! Hiring
Retention Tactics
Bad Endings
#NCPA13

3. Building Blocks for Success
Your Culture:
Critical to Success

4. Building Blocks for Success
Exercise: What is Your Culture?

5. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING

6. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING Why - Options - What

7. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 1: Why

8. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
 WOW! Step 1: Why
Why are you hiring?
New hire for growth of business? Someone got promoted? Replacement? Each offers potential hires something different and can help you find the right person.

9. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
 WOW! Step 1: Why
Why work for you?
What is your culture like? What makes you interesting? What is your foundational story. These help attract the right people and repel others.

10. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 2: Options
Hiring from family and friends? Employee referrals? Your network? Sign in the window? Local city/state services? A job board? And ad?

11. Building Blocks for Success
Exercise: Write an Ad

12. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING WOW! Step 3: What Attract, Assess & Select the right person

13. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
 WOW! Step 3: What
Attract the Right Candidates
Be clear about what you really need, the minimum requirements, the resources you have and how you will find people first.

14. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 3: What
Attract the Right Candidates
Company Story
Talk about your culture and values, describe what ii is like to work and succeed there.

15. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 3: What
Attract the Right Candidates
Job Challenges
Make the challenges of the job clear to attract the right people and repel others.

16. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 3: What
Attract the Right Candidates
Expected Results
What must this person do, what will be necessary in the first 3 months, 6 months, year? How are you defining success?

17. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING WOW! Step 3: What Assess Applicants

18. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 3: What
Assess Applicants
Process
You may not do hiring regularly but define your process before you start to seek new employees so you are ready and effective.

19. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 3: What
Assess Applicants
Behavior-based
questions
Behavioral based questions seek to learn what a person actually has achieved – the actions they took and the results they got.

20. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 3: What
Select the Best
Defined in advance – what you need and how you will know if you have found it.

21. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING WOW! Step 3: What Select the Best Can-Will-Fit
Can this person do the job (knowledge and experience), Will they (motivation and commitment). Do they fit so they can contribute (be careful not to discriminate though.)

22. Building Blocks for Success
BUILDING BLOCK 1 - WOW! HIRING
WOW! Step 3: What
Select the Best
Checking Background
Check references from past bosses (or teachers/professors) as well as any legally mandated checks for the specific job.

23. Building Blocks for Success
RETENTION

24. Building Blocks for Success
Orientation for Productivity & Success

25. Building Blocks for Success
BUILDING BLOCK 2 - RETENTION Communications Too much is never enough . . .

26. Building Blocks for Success
BUILDING BLOCK 2 - RETENTION
Regular Feedback on Performance
“Never mistake activity for achievement.”
John Wooden

27. Building Blocks for Success
BUILDING BLOCK 2 - RETENTION
Common Employee Management Mistakes

28. Building Blocks for Success
BUILDING BLOCK 2 - RETENTION Common Employee Management Mistakes Do as I say, not as I do

29. Building Blocks for Success
BUILDING BLOCK 2 - RETENTION Common Employee Management Mistakes Failure to delegate effectively

30. Building Blocks for Success
BUILDING BLOCK 2 - RETENTION
Common Employee Management Mistakes
Retention of poor performers

31. Building Blocks for Success
BAD ENDINGS

32. Building Blocks for Success
BUILDING BLOCK 3 – BAD ENDINGS
Reducing Risk
Turn-around poor performance

33. Building Blocks for Success
BUILDING BLOCK 3 – BAD ENDINGS
Reducing Risk
Document problem behavior and actions

34. Building Blocks for Success
BUILDING BLOCK 3 – BAD ENDINGS
Reducing Risk
Fire quickly but not in haste

35. Building Blocks for Success
In Sum: “The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.” Tom Peters

36. Building Blocks for Success
Patricia A. Frame
Human Capital Management Consultant  Strategies for Human Resources 
Strategies for Human Resources is a women, veteran-owned business.