1. Person from a minor community vs NHS

2. Person born in the UK sees NHS
Lincolnshire Community Health Services NHS Trust
Lincolnshire Partnership NHS Foundation Trust
United Lincolnshire Hospitals NHS Trust
CCGs
other

3. A person from abroad will see NHS

4. What is working? Most of people can access NHS free of charge
Free medication for children
Free medication for people with an exemption cards ( all of the benefits connected to the card)
Set amount to pay per item on the prescription

5. What is not working?
Lack of understanding of different cultures, habits, behaviours
Lack of transparency when interpretation/ translation services can be provided
Lack of appointments available for patients
Lack of extra time for an appointment when interpretation service is required
Lack of communication

6. Magic Wand Service Clear message from the NHS staff; consistency
Nice, friendly receptionists
Available appointments at General Practices
Longer opening hours, weekends
Shorter waiting times for appointments with the consultants
Less cancellations

7. PROTECTED CHARACTERISTICS under the Equality Act 2010
AGE
DISABILITY
GENDER REASSIGNMENT
MARRIAGE and CIVIL PARTNERSHIP
PREGNANCY and MATERNITY
RACE
RELIGION or BELIEF
SEX
SEXUAL ORIENTATION

8. What I would like you to remember?
I am a PERSON