1. What is Nonverbal Communication?
Communication that does not employ words or language directly
Intentional
Accidental

2. (according to Albert Mehrabian, psychologist)
Communication of information – verbal
Communication of feelings – nonverbal
38% - vocal expression
55% - facial expression
7% - verbal expression
93% of feeling communication = nonverbal
(according to Albert Mehrabian, psychologist)

3. Nonverbal Communication
Types of
Nonverbal Communication

4. Appearance

5. Posture
Gestures
Kinesics
(Movement)
Eye Contact
Facial Expression

6. Angry!
Surprised!
Happy!

7. (With Language; also known as Vocal Cues)
Volume
Quality
Para-language
(With Language; also known as Vocal Cues)
Silence
Pitch
Rate

8. Proxemics (Proximity - Spatial Relations)
Intimate Space – up to 1.5 feet
Personal Space – feet
Public Space – more than 12 feet
Social Space – 4-12 feet
Important Point: The direction in which your
body is pointed matters here!!

9. What are some nonverbal strategies?
Reveal/Conceal Self
Exclude/Include
Put down/Build up

10. What is the relation between verbal and nonverbal communication?
Functions of Nonverbal Messages
Repeat or support verbal messages
Contradict verbal messages
Replace verbal messages
Change the flow of verbal messages (regulate)

11. Accurate Message Construction
Does the verbal message reflect accurate knowledge of the receiver?
Are the verbal and nonverbal signals sending the same message?
Is the message specific and complete?
Is the position of the sender clear?