1. Connect to Support Hampshire

2. Setting the scene
What is Connect to Support Hampshire
Who can use it, how it works
Benefits
What it is not
Current position
Links to Safeguarding
Summary

3. Setting the Scene
Information and advice in care and support is vital – recognised by legislation – Care Act 2014
Local Authority has a statutory duty to all – eligible or not – to provide information and advice relating to care and support for adults
LA’s should ‘understand, co-ordinate and make use of’ the resources available in the community.

4. Connect to Support Hampshire overview
Provides a one stop shop for anyone across Hampshire searching for care and support based solutions
Source of information and advice
Community service directory
Care home and home care directories
Signposting

5. Who can use it?
Hampshire Residents – Self service, search for local services; meet health & wellbeing aspirations using information & advice online
HCC Adult Services Practitioners – support to deliver strengths based approach
HCC Contact Centre – advise using authoritative sources; channel shift to online
Partners – signpost to information & advice and service directory e.g. GPs, Police, HFRS, Hospitals, CCGs, Libraries, community and voluntary sector

6. How does it work?

7. Benefits
Meets Care Act requirement – can draw from existing information sources and local listings
Provides a one stop shop for anyone across Hampshire searching for care and support based solutions
Immediacy of information
Immediacy of maintenance
Supports mobile activity – devices
A tool that can be used by care practitioners from different organisations to give consistency to the public
Doesn’t duplicate – pulls in information into one place

8. Connect to Support Hampshire information and listings
Information pages adapted from existing content on HantsWeb
Care home and home care listings copied over from Care Choice

9. What it is not…
A list of endorsed, vetted, accredited or recommended services
Disclaimer is shown on all pages advising users of this
Providers are asked to sign up to a code of conduct, but we are not able to enforce this
It is recommended that users exercise due diligence when contacting services

10. Current position Phase 2 until Dec 2016
Taken on board user feedback from pre-live testing
Addition of 400+ more Directory listings (activities, groups, clubs with wellbeing benefit)
Self Service Questionnaire
Interactive “village”
Improved search
Personalised Booklet – print pages into booklet and
Revised look – added help, description of site, information for listing providers
News page for event promotion

11. Safeguarding on Connect to Support

12. 2017 – marketing to the public
Summary
connectsupport.hants.gov.uk
July – Dec – phase 2 building directory, updating content, adding features, linking to areas
2017 – marketing to the public