2. United in Service and Quality
Chancellor’s Service
Excellence Program
United in Service and Quality

3. United in Service and Quality
The Chancellor’s Service Excellence Program adopts a comprehensive, institution-wide application of service that will support our three new strategic imperative goals.  

4. United in Service and Quality
The Service Excellence Program has three major components:
Projects
Recognition
Knowledge sharing

5. Chancellor’s Service Excellence Program
The ultimate goal is to make processes and services an excellent experience, for our customers.

6. Projects Two projects expected during the fiscal year:
increase service to students.
increase effectiveness and efficiency.
*** one project should
contain an academic
component.

7. GHC Customer Service Initiatives
Active directory with photos
Update Customer Service page and survey
New Marketing Campaign
Welcome and introduce new hires in GHC Inform
With photos
Align recruiting strategies with GHC strategies
Implementing questions on every application

8. Recognition Initiatives
Increasing GHC recognition efforts
New category in Caught in the Act awards
Restructuring Employee Recognition celebrations
“Celebrating Customer Service Celebrations”
Incorporating recognition in committee work
Incorporating recognition in process evaluations
Revamping Performance Evaluation system
Incorporating the competencies that align with GHC strategies
Diversity Initiatives
Share Your Story project

9. Sharing Knowledge Recent Highlights: Concierge Training
Got Your Six Training
Thriving During Change Training
Customer Service Committee

10. GHC Employee Recognition
Awards at Fall In-Service:
Employee of the Year
Department of the Year
Vivian Benton Award
Community Involvement
Outstanding Administrator

11. UAG Service Excellence Annual Nomination Categories
Service Excellence Award – Outstanding Individual
Service Excellence Award – Outstanding Team
Service Excellence Award – Outstanding Leader
Outstanding Process Improvement Award: Increase Service to Students
Outstanding Process Improvement Award: Increase Effectiveness and Efficiency
Front Desk Support Excellence Award (Call Center)
Outstanding Institution of the Year and President
Service Excellence Ambassador of the Year

13. “Coming together is a beginning; keeping together is progress; working together is success.”
Henry Ford