1. USING CONFLUENCE AS YOUR CMS
Ravee Panjwani

2. I AM AN EQUAL OPPORTUNITY SOFTWARE USER, AND WORK FOR BMC SOFTWARE

3. CONTENT MANAGEMENT SYSTEMS
A content management system (CMS) is a computer application that supports the creation and modification of digital content using a common user interface and thus usually supporting multiple users working in a collaborative environment.
Confluence
A collaboration tool used for storing, sharing, and working on stuff

4. Our team - SMEs, Editors, Support
WHO IS THE CUSTOMER
Our clients - $$$
Our team - SMEs, Editors, Support We
The CMS

5. THE REQUIREMENTS Create Control Version Single-source Review
Accessible
Comment
Compliance
Branding

6. As a writer As a reviewer As a customer …I SHOULD BE ABLE TO
Create new content, update it based on internal review comments.
Update content after it goes live based on more internal review comments and customer feedback.
Update content for the next release.
As a reviewer
Pre-release - Send review comments.
Post-release – I want to continue sending review comments without customers seeing them.
Contribute by adding content.
As a customer
View all the content that is supposed to be available to me as an unauthenticated or authenticated user.
Send queries and feedback to the team and get responses.

7. ADVANTAGES

8. ADVANTAGES Direct feedback from internal and external users
Document product suites or related products
Independent of product cycles
Use graphics and multimedia
Zero upgrade effort
Content reusability
WYSIWYG interface
Agile development
Versioned content
Analytics

9. USE ANY BROWSER, PLATFORM, AND DEVICE

10. AUTHOR

11. AUTHORING IN CONFLUENCE
Structured model
Creating and editing
Single-sourcing
Spaces
Navigation tree structure
Layouts and templates
WYSIWYG interface
Add images
Add tables
Reuse topics and sections
Soft links to content across spaces
Create libraries for common content
Macros macros macros…
Export to PDF
Export to HTML
Export to MS Word
Export to XML
Context-sensitivity
Findable content
Online/web help
Offline/local help
Open content searchable online
Use metadata and labels

12. CONTROL

13. CONTROLLING YOUR CONTENT
Permissions
Workflows
Some control macros
Users and groups
Anonymous users
Control at space, branch, and topic level
Control ability to add text, comments, attachments etc.
Custom states definition
Draft/WIP and published views
Update content after release
Show if / Hide if
Internal comments
Topic
Inline
Scroll only / ignore

14. THERE’S MORE

15. SOME OTHER IMPORTANT STUFF
Search
Transparency
Confluence admins & IT
Search within spaces
Search all spaces
Attachments, comments, date, author, etc.
Topic history
Comments
Watch spaces/topics
Topic state
Hosting and infrastructure
Upgrade
New macros
Upgrade macros
Maintain user groups
Copy spaces

16. MORE IS NOT ENOUGH

17. WHAT MORE DO WE NEED Content History Find-and-replace across a space
Spell check
Export/import options
Restore comments
Notification control
More OOTB macros
Delete multiple versions of a topic
Delete multiple versions of an attachment
Clear watches across a space

18. QUERIES, CRITIQUES, COMPLIMENTS…

19. THANK YOU