1. Understanding People's Needs

2. Kinds of needs: Large-scope community needs. Root or causal needs.
Informational needs.
Physical needs.
Personal needs.

3. Why should the leader try to understand people's needs?
To keep the group moving forward towards shared and desired goals.
To strengthen connections with the group and increase the likelihood of success .
To keep morale high.
To reinforce members' belief in the leader.

4. Understanding people's needs:
Ask people their needs.
Maintain good relationships.
Do your research.
Make connections.
Be accessible.
Institutionalize the process of getting feedback.