1. Northern Motion IT: Ticket Management System
Jomel Junio
Mark Del Rosario
Patrick Schmith

2. Agenda Meet The Team What is NMIT Ticket Management System?
Project Purpose
Component Phases
Project Budget
Challenges Encountered
Accomplishments
Recommendations
Acknowledgements
Q&A
References

3. MEET THE TEAM JOMEL JUNIO – SOFTWARE DEVELOPER
Jomel takes care of the front-end development. He made sure that our website is fully operational and has all the components related to the project.
MARK DEL ROSARIO – SYSTEM ADMINISTRATOR
Mark is responsible for the Server Services side of the project, integration of all the components, and coordination.
PATRICK SCHMITH – NETWORK ANALYST
Patrick is the Network guru of the team. He was responsible on the Network side of things. He made sure that all project components interact well with the Network topology.

4. WHAT IS NMIT TICKET MANAGEMENT SYSTEM?
The NMIT Ticket Management System was created to provide a ticketing solution for start up companies.
Designed to resolve tickets in a timely manner.
Auto-Assigned Tickets
Easy Monitoring
User Friendly
Easy to use Web Interface
Notifications

5. PROJECT PURPOSE:
The NMIT Ticket Management System provides clients with a ticketing software that allows and provides:
Tracking
Recording
Prioritizing
Automation
Low-cost
Customizable
Modules

6. COMPONENT PHASES: Hardware Software Network/Security Disaster Recovery
Server
Software
Web Server
Virtualization
Network/Security
Active Directory
Firewalls
Disaster Recovery
Cloud Backup

7. PROJECT BUDGET:
ANTICIPATED BUDGET
ACTUAL BUDGET

8. CHALLENGES ENCOUNTERED:
CSS/PHP Scripts
Web Server
Networking
Protocol
Cloud Backup Solution

9. ACCOMPLISHMENTS: Authentication through Active Directory
Scalable software
Store/Access Information from Database
Cloud Backups

10. RECOMMENDATIONS: Mobile App Development Cloud Integration
Live Help Chat
Migration Tools

11. ACKNOWLEDGEMENTS: Andrew Campbell & Candace Van Apeldoorn
Quamar-Al Zaman
Chris Driedger
Classmates

13. REFERENCES:

14. THANK YOU FOR ATTENDING
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