1. Rob Johnstone, NCII Nathan Venske, Jackson College February 2018
A2I2 Helping Students Stay on the Path: A Look at Evolving Advising Models for Guided Pathways
Rob Johnstone, NCII
Nathan Venske, Jackson College
February 2018

3. Exploring Advising

4. Helping Students Stay on the Path: Implementation Section Pillar #3

5. Major Decisions Along the Path
What are my career options?
Which college offers programs in my field of interest?
How much will it cost and how will I pay?
CONNECTION
From interest to application
What are my program options?
What are program requirements?
Which program is a good fit?
What will I take?
Will credits transfer?
How much time and money to finish?
What if I change my mind about a major?
ENTRY
From entry to passing program gatekeeper courses
Am I making progress?
How do I get related work experience?
What if I want to change majors?
What if I am struggling academically?
How much time and money to complete?
How do I balance my other obligations?
PROGRESS
From program entry to completion of program requirements
How do I transfer?
How do I get a job in my field of interest?
COMPLETION / TRANSITION
From program completion to career advancement and further education

6. Approaches to Redesigning Advising
CONNECTION
From interest to application
ENTRY
From entry to passing program gatekeeper courses
PROGRESS
From program entry to completion of program requirements
COMPLETION / TRANSITION
From program completion to career advancement and further education
Jackson College (MI)
Navigators (case managers liaise w/ academic departments, financial aid)
Academic Departments & Financial Aid
Lansing CC
Academic Success Coaches (case managers liaise w/ prof. advisors)
Professional Advisors (embedded in Career Communities)
San Jacinto CC (TX)
Admissions Advisors (enroll students in 1st semester)
Educational Planners (by career pathway – end of sem. 1 to completion)
Mental Health Counselors (personal counseling
Career / Employment Team

7. IRSC: Checkpoint advising manual
Source: Indian River State College

8. Source: Indian River State College

10. Advising Redesign Key Features
Personal contacts early on, so students feel welcomed and valued
Case management approach, so that every student ideally has one advisor who is overseeing his or her progress throughout
Connection with faculty and others in their field of interest to provide guidance and networking support
Responsibility for guiding students into and through program paths shared by all faculty and staff, regardless of whether they have formal roles as advisors

11. A Boots-on-the-Ground Look at Advising Redesign

12. Welcome… Messy Room Story: As parents: “clean your room”
No direction. Child will focus on what’s important to them. Keep the toys they like in one spot.
Everything else thrown into closet and stuffed into drawers.
Structure: Transactional: Registration
Wait Times: Do what you can as quickly as possibly in order to get to the next student?
Advising hours, walk-ins, etc.
Roles: Undefined
Building set up. Anyone is an advisor.
Ratio: 1 to 1400
Low Student Satisfaction
Messy Room

13. Fall 2015 Student Satisfaction
Where we were…

14. REdesign Get Organized. Story:
As a parent, we cannot just say “clean your room” and assume it will be to our expectations.
We must set the expectations.
Show the child what we mean by clean.
Show what goes where.
Answer the endless “WHY”
More organizers, less toys, creative with a drawer of clothes (now toys), etc.
Structure: Relational Model
Change advising hours and process
Student Feedback
Set Expectations and Roles: Union Environment: Transitioned different “Advising” type roles to Navigators (2 year implementation. Ratio Goal: 1 to 250)
Case Management – Assigned Caseloads
OIP
Tracking: Retention Alert, Yes/No/Maybe
Advisors do advising work.
Mandatory semesterly advising appointments
Resourcefulness not resources
Standard Training: Onboarding
1 College, 2-3 Shadow (passenger), 4 – 5 Shadowed (driving)
Appreciative Advising
NCDA
Leadership
P.D. as needed and requested.
Student Satisfaction Starts to uptick
Ongoing process. Shifted time and time again.
Not one semester has looked the same.
“Change is inevitable, progress is not”
Get Organized.

15. Outreach and Intervention Plan

22. Changes and Tweaks:
Advising Breakdown: Before: Alphabet, Now: Pathway (Meta-Major)
Outreach and Intervention Plan
Increased Professional Discretion:
Tracking
Story: Room still gets messy.
Now, better organization and have shown/outlined expectations of “Clean”.
Child grows new expectation of toys

23. Student Satisfaction Survey
Noel Levitz
Where we are now…

24. Thank you Nathan Venske JACKSON COLLEGE
ASSOCIATE DEAN STUDENT SERVICES
Office:

25. Advising Redesign Key Features
Personal contacts early on, so students feel welcomed and valued
Case management approach, so that every student ideally has one advisor who is overseeing his or her progress throughout
Connection with faculty and others in their field of interest to provide guidance and networking support
Responsibility for guiding students into and through program paths shared by all faculty and staff, regardless of whether they have formal roles as advisors

27. Discussion Questions What excites you about what you heard?
Discussion Questions
What excites you about what you heard?
What scares you or makes you nervous about what you heard?
What are the unique opportunities / barriers to engaging in this work at Maricopa?
What can we do now or next at Maricopa as we go through this process?

28. Find Out More NCII & CCRC websites:
& ccrc.tc.columbia.edu
Dr. Davis Jenkins, Sr. Research Fellow, CCRC
Dr. Rob Johnstone, Founder & President, NCII