1. Analysis of Front Desk Processes at the Vanderbilt Cancer Center
Rasheeda Stephens
Advisor: Doris Quinn, Ph.D.

2. Vanderbilt-Ingram Cancer Center
The VICC Mission The Vanderbilt-Ingram Cancer Center is committed to assembling the best and brightest scientists, clinicians, and caregivers to lead the ongoing effort to alleviate suffering from cancer through pioneering research, compassionate care, and prevention.

3. Quality of Patient Care
Significant Factors:
Treatment
Costs
Access

4. Project Goal
To improve front desk processes so patients are seen at their appointment time.

5. Project Objectives Observe Patient Flow and Personnel
Generate Flow-charts of Front Desk Procedures

6. Project Objectives Perform Timed-Study Survey Patients
Make Suggestions For Improvement

7. Problems at the Front Desk
Long Waiting Time
Insurance Delays
Additional Labs/Tests
Scheduling Method

8. Current Status
Observe Patient Scheduling/Check-in

9. Future Work Observe Patient Check-in/Check-out
Create Preliminary Flowchart

10. Problem-Solving
Survey Patient Care Specialists?
Stopwatch