2. Standard API for ease of Integration
Device Agnostic
Cross-Platform Capability
Compatible with 3rd Party Software
Cloud-based Platform

3. Cognito iQ Mobile Key Features Benefits
Sends and receives task information from workers in the field in real-time
Best product on the market for reliability and richness of functionality
Key Features
Benefits
Flexible Workflow
Industry specific and configurable
Electronic timesheets
Significantly reduces admin and paper usage
Vehicle checks, risk assessments
and other checks
Ensures employees are safe and compliant to process
Stock & Parts Management
Reduces administration, improves First Time Fix Rate and customer satisfaction
Smart Forms
Create smart forms and replace paper-based forms
Signature & Photo Capture
Captures evidence (date, time & GPS)
EPOD/C – for courier/logistics Co’s
Customer Survey
Captures customer opinion in real-time
Please could you make this one look less weird?

4. Business Process Perspective – an overview of all tasks
See the real time status of all tasks scheduled for that day
SLA Hit Rates
Identify reasons for return visits
First Time Fix/
OTIF Rate
Drill
down
for more
detail
Drill down to view detailed task info
Customer Satisfaction Scores
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5. The Worker Scorecard – a breakdown of shift performance
Worker shift performance distilled into a single score
Time broken down into productive/non-productive
KPA’s that generate the worker score
Worker activities mapped out
Individual NPS Score
View breakdown of shift activities
same
Minutes of shift ‘opportunity’ identified

6. The League Table – ranks workers based on performance
Select the teams, regions, individuals you want to see
View breakdown of performance across KPA’s
Identify who the top performers are and why
RAG status to identify areas of strength and weakness
And again…

7. Customer Example – Cognito iQ Mobile & OPM
Profile
UK Based. 200 field engineers, repairing business and industrial imaging products
Challenges
Strategic drive for further efficiencies in the field
Historical reporting
Wanted to provide a customer centric experience
Reports were too complex
Productivity
30% more jobs completed
7.5% reduction in their number of engineers
6% more machines in the field
More with Less
46% ROI in Year 1
Customer Experience
NPS capture increased by 200%
Average NPS score of 80+
Unrivalled service in their industry – a true differentiator
Employee Engagement
Leavers halved by 50% in two years
‘Leavers’ returning to the business
Seen as an ‘Employer of Choice’