1. IDENTIFY
PROBLEM
EVALUATE
PLAN ACTION
ACT

2. IDENTIFY THE PROBLEM – CAUSES NOT SYMPTOMS
Diagnosis:
What actually is the real problem?
What are the causes?

3. PLAN INTERVENTIONS Divergent Phase: What actions are possible?
What alternatives are there?
Evaluate alternatives.
Convergent Phase:
Which intervention will be adopted?
Decide from amongst the alternatives.
Planning:
How will the intervention be implemented?

4. IMPLEMENTATION Putting the plan into action Initiation Development
Sustenance
Follow-up

5. EVALUATION How successfully has the intervention addressed the issue?
What are the success criteria?
How will you know if the intervention has been successful?
What are the outcomes of the intervention?
What ongoing monitoring will there be?
What will you do if the intervention is not working?

6. PROPOSED INTERVENTION
EVALUATION
INITIAL PROBLEM
PROPOSED INTERVENTION
IMPLEMENTATION
OUTCOME

7. EVALUATE EVALUATE EVALUATE EVALUATE IDENTIFY PROBLEM EVALUATE
PLAN ACTION
EVALUATE
EVALUATE
ACT
EVALUATE