1. Focus on Quality Peer Sharing Questions

2. HEART CITY HEALTH CENTER
CLINICAL QUALITY MEASURES
Cervical Cancer Screening
Nika Ellis
Director of Quality-Compliance

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Our Initial challenge was to increase our cervical cancer screening rates.
Our greatest challenge was to improve the quality of care & increase the access for our female patients.
A SAMPLE OF THE OF THE VARIANCE PRESENT IN MULTI-FACILITY ORGANIZATIONS…………………..

4. 5 WORKFLOW: Day of Visit:
The MA checks the QM-tab in EHR for documentation of pap/pelvic etc.
MA notifies the provider of the status or date.
MA schedules the pap/pelvic exam
If same-day: Exam Completed
Provider documents exam & orders labs or further referrals (pap)
MA sends specimen to lab for processing
MA gives patient ‘summary of care’-discharge paperwork.
Lab results entered into Athena-EHR

5. WORKFLOW PRE-VISIT:
PCC-patient care coordinator: (starts day prior to scheduled visit)
Daily prints patient schedule for the next day
Opens Athena-chart of patient
Enters Athena-EHR, checks QM tab to verify if pap is past-due or needed
If Pap is needed…. Verify pt’s insurance status
Call patient notify of pap needed; add to visit or schedule for same.
If patient is Uninsured or Self-pay:
Enroll patient into BCCP program (Breast Cervical Cancer Program) this pay costs of paps, follow-up testing's 6

6. 7 PROMISING PRACTICES: WORKFLOW
Utilization of the Azara DRVS program: (Pilot 2-Providers)
The MA runs the PVP (patient visit planning) sheet daily in morning
MA huddles with Provider using PVP before patients arrive
PVP shows which Screenings or measures are past-due
During visit past-due screenings are addressed and ordered by provider
MA schedules additional appointments to complete past-due screenings.
STANDARDIZATION OF WORKFLOW PROCESSES………………….

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10. Thank you